What you'll doDrive showroom budgets, weekly sales targets, conversion rates and order value.
Maximise phone, web, walk-in, Real Estate and B2B leads, while monitoring pending orders, errors and holds.
Provide sales consulting cover during leave and peak periods, and develop Sales Consultants through regular coaching.
Act as the point of contact for showroom enquiries and create a client-focused environment through proactive follow-up and issue resolution.
Monitor customer satisfaction surveys and work to reduce Sales Consultant errors and returns.
Prepare showroom information for the weekly management round-up report.
Manage showroom events, openings, launches, exhibitions and company event preparation.
Recruit, roster, train, motivate and retain the showroom team, managing performance, productivity, leave and competency records.
Plan and document training programs covering operations, customer service and product knowledge.
Monitor working relationships between showrooms, consultants and installers.
Lead fortnightly sales reviews, monthly showroom meetings and audits, and communicate outcomes through management and Victorian team meetings.
Maintain strong customer service, company policy and WHS standards, including reporting hazards and unsafe acts.
Support installation-related customer service, report issues to the Installation Manager, reduce service calls and returns, and monitor labour requirements.
Responsibilities
What you'll doDrive showroom budgets, weekly sales targets, conversion rates and order value.
Maximise phone, web, walk-in, Real Estate and B2B leads, while monitoring pending orders, errors and holds.
Provide sales consulting cover during leave and peak periods, and develop Sales Consultants through regular coaching.
Act as the point of contact for showroom enquiries and create a client-focused environment through proactive follow-up and issue resolution.
Monitor customer satisfaction surveys and work to reduce Sales Consultant errors and returns.
Prepare showroom information for the weekly management round-up report.
Manage showroom events, openings, launches, exhibitions and company event preparation.
Recruit, roster, train, motivate and retain the showroom team, managing performance, productivity, leave and competency records.
Plan and document training programs covering operations, customer service and product knowledge.
Monitor working relationships between showrooms, consultants and installers.
Lead fortnightly sales reviews, monthly showroom meetings and audits, and communicate outcomes through management and Victorian team meetings.
Maintain strong customer service, company policy and WHS standards, including reporting hazards and unsafe acts.
Support installation-related customer service, report issues to the Installation Manager, reduce service calls and returns, and monitor labour requirements.
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