Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Hyatt Regency Vancouver is seeking a talented, career minded, dedicated guest service professional with a passion for excellence to join our Sales team as Sales Manager.
Salary range: $73,000 - $82,000 per year. Eligible for incentive program.
The Sales Manager brings experience in group sales, business travel sales, and event sales. This role is responsible for growing business in the group and select transient segments by developing existing accounts and securing new business for the hotel. The Sales Manager is also accountable for achieving assigned monthly and quarterly sales goals.
Primary responsibilities include responding to incoming inquiries and proactively soliciting new business across various segments, including group and transient markets. This role involves selling guest rooms, meeting space, food and beverage services, and other Hyatt offerings for meetings and conventions.
The Sales Manager is an integral member of the Sales team and collaborates closely with the Events, Revenue Management, Reservations, and Operations departments to ensure the smooth execution of all booked business. We seek a strong team player with experience in both group and transient sales at a medium to large sized property.
Candidates must be flexible with their work schedules to accommodate business demands, including occasional early mornings, evenings, and/or weekends.

QUALIFICATIONS

• College degree or high school diploma with related experience
• Previous hotel sales management experience with Business Travel and Tour and Wholesale market experience an asset
• Must be fluent in spoken and written English; a second language is also an asset
• Excellent verbal and written communication skills including leading and participating in formal presentations
• Ability to secure business through prospecting, making presentations, strong negotiation and closing skills
• Solid organizational skills with the ability to handle multiple tasks in a fast-paced environment
• Excellent computer skills
• Knowledge of TravelClick business intelligence products and STR reports
• Experience with a major hotel brand is preferred
• Ability to work as part of a team
• Strong desire to deliver high quality customer service
• Detail oriented and organized as it pertains to accuracy and efficiency
• Solid management and organizational skills

• Actively solicit and secure new meetings business through outside calls, personal calls, site inspections, telephone and email prospecting and potentially sales trips to designated geographic areas of responsibility
• Meet and exceed revenue sales goals on a monthly, quarterly and annual basis
• Maintain strong relationships with existing accounts to rebook annual or past programs
• Generate new clientele opportunities through referrals, customer recommendations and market awareness
• Solidify relationships with new and existing clients through regular sales contacts/visits, client entertainment, site inspections and follow up
• Develop creative sales solutions and site inspections to distinguish Hyatt as the place to meet in a competitive Vancouver market
• Proactive in adhering to expected sales activities on a weekly basis to ensure individual and team goals are achieved
• Meet or exceed sales solicitation goals as assigned by the Director of Sales and Marketing
• Source new accounts in the corporate, association and union sectors among others, to maintain and enhance a healthy portfolio of group business accounts
• Respond to client requests in a timely fashion and ensure all proposals and contracts meet client expectations while following all hotel guidelines
• Participate in business review meetings and other pertinent meetings as required
• Participate in trade shows, industry functions and possibly out of town sales calls
• Engage with definite groups on-site and communicate with Events and other operations departments to ensure client satisfaction
• Maintain relationship with Hyatt Sales Force directors as well as other local industry organizations such as Destination Vancouver
• Remain current on all competitors as well as changes in the market and industry
• Provide monthly and other required activity reports to the Director of Sales and Marketing
• Partner with operations team to coordinate customer needs and effectively respond to opportunities to ensure client satisfaction
  Qualifications