Sales Manager London Ltd at Prosegur Foreign Exchange Australia

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Management, Team Leadership, Customer Service, Performance Monitoring, Staff Training, Marketing Activities, Staff Motivation, Goal Setting, Conflict Resolution, Recruitment, Health and Safety Compliance, Business Acumen, Sales Strategy, Inventory Management, Communication, Problem Solving

Industry

Financial Services

Description

Running a cluster of branches, within agreed limits · Lead from the front and ensure all staff adopt a proactive approach. · Ensure that the bureau is kept clean and tidy at all times · Ensure branches are adequately staffed at all times. · Log & monitor staff performance, absence and overtime · Liaise and co-ordinate with external and internal contacts in relation to any maintenance issues within branches. · Ensure branches are opened and closed at the agreed times · Conduct return to work interviews as and when required · Hold sales meetings regularly with team so that cluster knows the expectation and current performance · Ensure all branches have a positive and friendly atmosphere and staff morale is high. · Complete branch checklists as required. · Create promotions and different marketing activities for branch performance. · Analyse rates and margins to ensure that we remain competitive and profitable and recommend changes where necessary. · Ensure that staff are dressed in a presentable manner at all times. · Maintain all relevant access codes (eg safe/alarm codes) including set up and deletion of users. Day to day Management of sales team performance through setting goals and weekly targets · Manage selling, customer service activities and staff competence to optimize, sustain and enhance sales performance, profitability and customer satisfaction. Provide exemplary levels of service in all areas including acknowledging customers when in a customer facing environment. · Ensure all staff convert every GP opportunity by continually calling -in customers, selling-up and closing the deal to maximise the full potential of each enquiry/transaction. · Create and maintain a sales focussed environment encouraging staff to work towards branch, company and individual targets. · Ensure that the team have the necessary skills to do the job. · Authorise shift swaps · Management and motivation of all staff through the implementation of gloabla and operational incentives. · Ensure staff one to ones and interim reviews are conducted regularly as set out by your Operations Manager and P-Smart objectives are set. Ensure all ChangeGroup policies and processes are implemented and adhered to · Conduct AML training and ensure that all AML assessments are completed by the deadline · Lead the recruitment process for your team adhering to the “Recruit a ChangeGrouper” process · Ensure that all health, safety and security procedures within the branch are adhered to at all times. · Execute ChangeGroup’s SLA and be first point of contact for customer complaints and resolutions. · Conduct investigations and disciplinaries for team members when required in conjunction with HR · Attend a weekly sales call with Operations Manager at a set date and time · Ensure that there are adequate stocks of local and foreign currency and all ancillary products. · Regularly review sales and purchases of each currency and recommend changing of stocks if required · Maintain company policies and procedures as detailed in the Operations Manual to ensure integrity in performance and company reputation. · Achieve over 80% in all mystery shops and take action for any that do not reach the pass mark Provide business acumen and personal drive to maximize business growth opportunities Maintain a professional approach to colleagues and management at all times. Plan, forecast and report on business performance. Be aware of branch competition and develop strategies to overcome it. Regularly observe and feedback to staff using the tools available Ability to conduct training and development sessions with staff within company guidelines and local legislation. Communicate to staff and stakeholders performance levels and results. Praise staff for good performance and reward and recognize your top performers Encourage and support your team in their career with ChangeGroup and assist with LMS if required Create sales tools and techniques that help motivate teams and achieve targets. Managing the performance of multiple locations and people without permanent supervisory or managerial presence being there Proactively work with Operations Manager and marketing/design to ensure branches constantly change and evolve. Undertake other duties as considered essential for effective operations and services, as this list is not exhaustive.

Responsibilities

The Sales Manager is responsible for overseeing a cluster of branches, ensuring staff performance, and maintaining a positive work environment. They will also manage sales activities, customer service, and staff training to optimize branch performance.