REQUIREMENTS:

• At least a 2-years experience in a similar position within the luxury hospitality industry
• Fluent in English and Italian. Other languages are considered a plus
• Creative thinking and bespoke approach to guests’ requests and needs
• Strong time-management skills
• Good knowledge of Microsoft Office Package
• Charming and dynamic approach to clients and colleagues
• Problem-solving attitude
• Strong presentation skills
• Energetic, dynamic and enthusiastic
• Available to flexible hours
• Available to travel (local and international)

DUTIES AND RESPONSIBILITIES:

• Support MOHG philosophy and culture daily to ensure guests’ satisfaction and the achievement of our Mission
• Analyze local market trends and develop new business leads
• Handle and qualify the proposal and follow-up of transient, group and banqueting enquiries and actively engage with clients to maximize the conversion of business
• Ensure a “sales approach” in every lead, customizing offers and ensuring that a luxury and positive attitude is always guaranteed
• Participate in external sales appointments, trips, fairs and tradeshows when relevant for the specific market segment
• Participate in local events and sales calls, including property site inspections
• Demonstrate proactivity to bring back former clients and acquire new ones
• Follow internal financial policies, managing and verifying client payments and outstanding balances
• Use systems to pull out reports and analyze figures and data consistently
• Enrich the existing database, ensuring time efficiency and data accuracy as per MOHG policies
• Attend daily departmental meetings
• Meet the objectives as set by the Company
• Communicate and cooperate with all departments as required across the hotel and the whole Company
• Follow company grooming policies