Company Description
Hotel for travellers looking for local and authentic experiences
Mercure Miri City Centre features 172 contemporary and stylish appointed rooms and suites with extensive dining options, two dedicated floors of the conference and banqueting facilities, inclusive of the hotel’s social hub, Ruai Co-working Space.
Job Description

We are seeking an enthusiastic and visionary Sales Manager to join our dynamic team in Miri, Malaysia. As a Sales Manager, you will play a crucial role in driving our company’s sales growth, developing and implementing effective sales strategies, and leading a high-performing sales team.

• Develop and implement strategic sales plans to achieve and exceed revenue targets across various market segments.
• Lead, mentor, and inspire a team fostering a high-performance culture to maximize productivity and success.
• Analyze market trends, competitor activities, and customer needs to identify opportunities for business growth and competitive positioning.
• Collaborate with cross-functional teams (Front Office, Revenue Management, Marketing and F&B) to enhance guest satisfaction and drive repeat business.
• Build and maintain strong relationships with key clients, travel agents, event planners and corporate partners to secure long-term partnerships.
• Develop and deliver compelling sales presentations and proposals tailored to client needs, showcasing the hotel’s unique offerings.
• Monitor and report on sales performance metrics, providing insights and recommendations for continuous improvement.
• Forecast sales, set team goals, and develop action plans to meet and exceed revenue and occupancy objectives.
• Implement and optimize sales processes to improve efficiency, streamline workflow, and enhance productivity.
• Stay updated on industry trends, emerging markets, and best practices in hotel sales and revenue management.

QUALIFICATIONS

• Minimum of 2 to 3 years of experience in a similar capacity within the hotel industry, with a proven track record of success in driving revenue and securing corporate, leisure and MICE business.
• Demonstrated ability to develop and implement effective sales strategies to maximize occupancy, ADR, and RevPAR.
• Strong understanding of hotel sales processes, revenue management principles and market segmentation.
• Excellent communication and presentation skills with the ability to build strong relationships with corporate clients, travel agencies, and event planners.
• Strong analytical and problem-solving skills with the ability to interpret market trends, competitor analysis, and performance data to make strategic decisions.
• Exceptional interpersonal and negotiation skills with a customer-centric approach to building long-term business relationships.
• Ability to motivate and lead a sales team to achieve ambitious revenue targets and foster a high-performance culture.
• Detail-oriented with strong organizational and time management skills to handle multiple client portfolios and business development activities effectively.
• Adaptability to changing market conditions, evolving customer preferences and business needs.
• Familiarity with the local hospitality and business landscape in Miri, Malaysia is an advantage.
  Additional Information

• Develop and implement strategic sales plans to achieve and exceed revenue targets across various market segments.
• Lead, mentor, and inspire a team fostering a high-performance culture to maximize productivity and success.
• Analyze market trends, competitor activities, and customer needs to identify opportunities for business growth and competitive positioning.
• Collaborate with cross-functional teams (Front Office, Revenue Management, Marketing and F&B) to enhance guest satisfaction and drive repeat business.
• Build and maintain strong relationships with key clients, travel agents, event planners and corporate partners to secure long-term partnerships.
• Develop and deliver compelling sales presentations and proposals tailored to client needs, showcasing the hotel’s unique offerings.
• Monitor and report on sales performance metrics, providing insights and recommendations for continuous improvement.
• Forecast sales, set team goals, and develop action plans to meet and exceed revenue and occupancy objectives.
• Implement and optimize sales processes to improve efficiency, streamline workflow, and enhance productivity.
• Stay updated on industry trends, emerging markets, and best practices in hotel sales and revenue management