Job Status and Requirements:

• Must be able to work on Guam, USA without restrictions:
• US Citizens or US Permanent Residents
• Residents of Federated States of Micronesia (FSM)
• This is entry level Management position, not eligible for:
• Relocation Package
• to be US Work Visa Sponsor
• Must be flexible to work all required shifts
• Must be able to work on Weekends and Holidays
• Non-exempt Salary position, $40,000.00 to $45,000.00 per annum.

GUEST EXPERIENCE

• Deliver Crowne Plaza Brand Promise and Service Signatures in your daily work.
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services
• Help guests - you’ll be happy to help if someone needs assistance with a request or complaint
• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
• Schedule conventions and/or business group activities at the resort and coordinate with other resort-level departments to facilitate services agreed upon by the sales office and prospective clients.

Responsible Business

• Raise the awareness and reputation of your hotel and the brand locally.
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments.
• Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.
• Perform other ad-hoc duties - unexpected moments which may be assigned by management when we have to pull together to get a task done.

WHAT WE NEED FROM YOU

1. Education - Bachelor’s degree / higher education qualification.

2. Service years - Two or more years of experience in a hospitality or resort sales and/or experience at Military/Government accommodation and leisure related administrative works.

3. Knowledge and skills

• Strong knowledge of Military & Government accommodation & leisure related businesses and trends required.
• Understanding of the Military & Government booking systems such as CLAS, GDS, BTAs
• Strong business rapport with Guam based military units, USO and/or any related advertising channels.
• Good Communication and writing skills, Strong negotiation skill
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Tasks and Project Management Skills

1. Language

• Fluent in English (speaking, listening, reading and writing)
• Other languages such as Chinese, Korean and Japanese preferred

WHAT WE OFFER

In return we’ll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. Were passionate about growing our talent. Well provide the training & development you need to succeed & progress into your next role.
Join us and youll become part of the global IHG family - Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

Please refer the Job description for details