Sales Manager - Personal Care at Pact Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Business Development, Customer Relationship Management, NPD (New Product Development), EPD (Existing Product Development), Internal Coordination, Demand Forecasting, S&OP Process, Pricing Strategy, Margin Uplift, Stakeholder Management, Strategic Planning, Commercial Outcomes, Supply Chain Dynamics, FMCG Experience, Personal Care Industry Knowledge

Industry

Packaging and Containers Manufacturing

Description

Company Description Pact's Contract Manufacturing division manufactures across laundry, household cleaning, car care, pest control, edible oils, air care and pet cleaning categories. Our uniquely flexible and purpose-built facilities utilise the latest blending, granulating and packaging technologies, allowing us to maintain the fastest project completion times in the industry. Our extensive and proactive research and development capabilities together with our substantial investment in technology and innovation mean we can provide lower manufacturing costs and get our customer’s products on supermarket shelves faster than our competitors. Job Description We are seeking an experienced and proactive Sales Manager – Personal Care to onboard new business with new customers and manage and grow key customer accounts in the Personal Care segment based at our Hornsby site. This is a dynamic role involving end-to-end account management, internal cross-functional coordination, and strategic customer engagement. The role thrives with the component of business development with both existing and new clients, contributing to the overall growth of the Personal Care portfolio. Account Management: Own and manage key Personal Care customer accounts, serving as the primary point of contact. Build strong relationships with customers’ Procurement, NPD, Marketing, and Supply Chain teams. Develop strategic account plans with a forward-looking perspective, aligned with customer objectives. Conduct regular business review meetings to assess performance, identify opportunities, and drive customer satisfaction. Lead customer engagement across NPD (New Product Development) and EPD (Existing Product Development) projects. Drive customer retention initiatives and deliver excellent service to maintain long-term relationships. Internal Coordination & Strategic Input: Collaborate closely with internal teams including NPD, Supply Chain, Operations, and Quality to ensure seamless project execution and supply performance. Contribute accurate demand forecasts and updates into the S&OP (Sales & Operations Planning) process to support production planning and inventory management. Work with the Finance team on timely pricing reviews, contract updates, and commercial terms. Support profit optimisation strategies and margin uplift initiatives through pricing, mix management, and cost-to-serve analysis. Act as the internal voice of the customer to align cross-functional teams with project goals and customer expectations. Qualifications Minimum 10 years of experience in FMCG account management, preferably in Personal Care or related sectors. Personal Care Industry knowledge is a must Proven ability to manage complex customer relationships and deliver commercial outcomes. Strong understanding of product development processes, commercial finance, and supply chain dynamics. Excellent communication, interpersonal, and stakeholder management skills. Strategic thinker with a hands-on, results-driven approach. Bachelor’s degree in business, Marketing, or a related field. Additional Information About us Our vision is to lead the circular economy through packaging, reuse and recycling solutions. It’s a future-driven group commitment, designed to create lasting value. We’re the largest plastics recycler in Australia and New Zealand and one of the region’s biggest user of recycled materials. We have 6,000+ team members, operate 110 manufacturing facilities across 15 countries, and our customers include some of the world’s largest brands that consumers know and trust. As a global leader in circular and sustainable packaging solutions, we’ve committed to lead the circular economy through a $500 million investment plan. For us, it’s about finding new and better ways of doing things. Ways to grow business, to give back to the environment and to enrich people’s lives every day. Our promise is to create a better and more prosperous world all round. That’s our future Pact. Let’s lead the way together.

Responsibilities

The Sales Manager will be responsible for onboarding new business within the Personal Care segment and managing/growing key existing customer accounts through end-to-end account management and strategic engagement. This involves leading customer engagement across development projects and ensuring seamless internal coordination with teams like NPD, Supply Chain, and Operations for project execution.