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Sales Manager - Proactive at IHG Career

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Excellence, Communication, Interpersonal Skills, Problem Solving, Conflict Resolution, Teamwork, Collaboration, Attention To Detail, Time Management, Organizational Abilities

Industry

Hospitality

Description

* Welcome guests warmly and ensure a smooth check-in and check-out process. * Handle guest reservations, cancellations, and modifications. * Provide information about hotel facilities, services, and local attractions. * Respond to guest inquiries, requests, and complaints in a timely and professional manner. * Maintain accurate records of guest accounts and billing. * Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. * Follow brand standards and operational procedures set by IHG. * Ensure the front desk area is organized and presentable at all times. REQUIRED QUALIFICATIONS * High school diploma or degree in Hospitality Management, Tourism, or a related field. * Previous experience in hospitality, hotel operations, or customer service preferred. * Excellent communication and interpersonal skills. * Ability to work flexible shifts including weekends and holidays. * Strong problem-solving and organizational abilities. * Basic knowledge of hotel management software is an advantage. KEY SKILLS * Customer service excellence * Communication and interpersonal skills * Problem solving and conflict resolution * Teamwork and collaboration * Attention to detail * Time management BENEFITS * Competitive salary package * Training and career development opportunities within IHG * Employee discounts on hotel stays worldwide * Supportive and inclusive work environment

Responsibilities

The role involves ensuring a smooth guest experience by managing check-in/check-out processes, handling reservations, and responding professionally to guest inquiries and complaints. This includes coordinating with various hotel departments to maintain high standards of guest satisfaction.