ABOUT US

Roy Foss Thornhill is a family-owned and operated dealership, proudly serving the community for over 60 years. Located at 7200 Yonge Street in the bustling Toronto Automobile Centre, we operate two of Canada’s largest Chevrolet, Buick, GMC, and Cadillac dealerships. Our commitment to service excellence and customer-centric innovation has made us a top performer in sales, service, and parts. Our success is driven by the amazing and dedicated individuals who make up our team.

QUALIFICATIONS

Communication Skills

• Strong interpersonal skills with an engaging and positive attitude.
• Excellent verbal and written communication abilities.
• Proven ability to manage customer complaints and resolve conflicts effectively.

Attention to Detail & Problem-Solving

• Strong problem-solving and critical thinking skills.
• Highly organized with attention to detail.
• Adaptability & Continuous Improvement
• Proactive in identifying and resolving issues with a positive attitude.
• Flexible and open to change; willing to take on special tasks as needed.
• Results-oriented, accountable, and capable of working independently or as part of a team.
• Willing to work evening and weekend shifts as scheduled.

Professionalism & Time Management

• Punctual with excellent time management skills.
• Arrives ready to perform job responsibilities efficiently.

Technical & Task-Related Competencies

• Proficiency in basic computer applications.
• Valid driver’s license and OMVIC license.
• Experience with 180, TMS, and ADP DMS systems.

Brand Commitment & Product Knowledge

• Stay up to date with brand-specific training programs and new product features.
• Communicate technical features, options, and benefits effectively.
• Maintain knowledge of industry trends, competitor products, and pricing.
• Uphold a professional appearance and maintain cleanliness in workspaces.
• Coordinate vehicle inventory supply and acquisition

ABOUT THE ROLE

We are looking for a Sales Manager to join our Roy Foss Thornhill location.

KEY RESPONSIBILITIES

Collaboration & Leadership

• Work closely with the General Manager to determine hiring needs.
• Partner with HR to oversee the hiring and training of department employees.
• Address customer complaints escalated by Sales Consultants and ensure timely resolution.
• Foster a positive work environment and maintain high employee morale.
• Support the sales team in driving sales with both new and existing customers.
• Collaborate with the Brand Strategist, General Manager, and Executives to establish and manage budgets for sales promotions and campaigns.

Goal-Oriented Performance Management

• Develop and implement monthly sales goals and targets in coordination with the General Manager and Executives.
• Regularly review sales performance metrics with the General Manager and sales team.
• Ensure accuracy and timely completion of documentation submitted by the sales team.
• Analyze and optimize work processes for better time management and efficiency.
• Monitor inventory daily to ensure availability for immediate delivery and special displays.

Sales Team Development & Performance Monitoring

• Track daily sales consultant performance against monthly objectives.
• Conduct regular meetings with Sales Consultants to provide coaching, support, and motivation.
• Ensure adherence to sales processes and utilization of tools for success (e.g., 180).

Brand Commitment & Product Knowledge

• Stay up to date with brand-specific training programs and new product features.
• Communicate technical features, options, and benefits effectively.
• Maintain knowledge of industry trends, competitor products, and pricing.
• Uphold a professional appearance and maintain cleanliness in workspaces.
• Coordinate vehicle inventory supply and acquisition.

Customer Service Excellence

• Deliver high-quality and efficient customer service both in-person and over the phone.
• Answer phone calls in a professional and timely manner (within 15 seconds).
• Lead by example in maintaining sales standards and processes.

Culture & Leadership

• Promote teamwork and accountability within the sales department.
• Contribute to the design and improvement of strategic departmental measures.
• Demonstrate professionalism and align with the brand’s customer experience standards.