SALES MANAGER

Aloft Vaughan Mills is currently recruiting for a Sales Manager! The Sales & Administration Coordinator assists both the General Manager and Director of Sales in managing accounts payable on the property, group reservations, meetings, catering and assisting the Front Office as required.

• Input actualized numbers and revenue in Delphi.
• Other duties as assigned by the General Manager and/or Director of Sales.
• Meet with and/or call on existing guest accounts for current, future and repeat business needs or opportunities.
• Prospect for new and upcoming business opportunities in the market.
• Sell and confirm business as required to meet assigned markets and segments budgeted sales.
• Keep current on all service offerings, marketing promotions and overall property updates for each hotel.
• Manage and convert inbound sales inquiries from all channels and pass any new leadsdeveloped through contacts to appropriate team member.
• Co-ordinate with various internal hotel departments as it relates to booked business to ensure customer satisfaction and hotel profitability.
• Assist in developing and implementing promotional projects in assigned market areas to increase sales volume and profitability.
• Attend events, conduct outside sales calls and organize sales missions and blitzes.
• Conduct hotel tours and showcase hotel products and services.
• Act as a point of contact for new closed business and in house bookings.
• Deliver client proposals and contracts.
• Negotiate pricing and concessions for accounts/functions.
• Organize and manage client and appreciation events.
• Achieve revenue targets with a focus on growth and development.
• Participate in annual business planning, strategic and tactical plans and guide implementation to the property teams.
• Submit on a monthly basis a sales action plan for the coming month including a brief outline of sales activities and results.
• Develop up to date knowledge of the facilities, services, rate schedules, and current marketing programs for the hotels.
• Report on and provide regular updates on key performance indicators.
• Prepare and submit any new leads developed through client contact that should be followed up by other members of Sales Department and/or other departments at the properties.
• Work closely with the Sales, Catering, Front Office and Revenue Management teams.
• Identify and resolve all guest concerns/complaints. Coach and empower team members to do the same.
• Understand and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions. Ensure department equipment is maintained and operated in a safe manner.
• Act as a health and safety leader in the property, report all workplace incidents/accidents or near misses, wearing all Personal Protective Equipment required, and participation in fire safety plan.
• Ensure all COVID-19 Operating Protocols are followed and that the well-being of our guests and team members is always top priority.
• Liaise with all supporting departments to ensure a seamless experience for our guests, ensuring our vision of passionate people creating exceptional experiences is at the forefront of every interaction.
• Attend meetings and training as required.
• While the position reports directly to the General Manager, there is a strong working relationship with the Regional Director, Sales.
• Assists in managing, tracking, and preparing invoices for accounts payable.
• Responsible for cash-handling functions for the hotel and reconcile all cash dropped at the front desk.
• Posts city ledger payments in the property management system, reconcile and bill all city ledger accounts.
• Performs follow-up billing and credit collection documentation and informs the General Manager of any potential uncollected accounts.
• Reviews all ledger details: guest, city, and deposit ledgers to validate proper payment and revenue posting.
• Sets up new accounts in accordance with established credit policy.
• Assists with departmental monthly audits of inventories / enter final inventory totals into a spreadsheet;
• Assist with the Front Desk as required during Dept Meetings, including covering shifts when there are vacant Guest Service Agent positions (On request by the General Manager).
• Assisting with F&B (orders, & Inventories).
• Assist the General Manager in supporting SHG & HR initiatives and Social Events;
• Provide assistance for both internal and external customers in the group market.
• Process all leads in a timely manner.
• Conduct creative site inspections customized to the needs of the client.
• Post-meeting room charges in Lightspeed.
• Prepare invoices for meetings and groups with master billing, process payments, and send invoices to clients.
• Prepares proposals and contracts as required by the department within a guaranteed 24-hour period.