Job Ref: TFH1214
Branch: The Fellows House
Location: The Fellows House, Cambridge
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 06/06/2025
Closing date: 08/08/2025
“Everyone can rise above their circumstances and achieve success if they are dedicated and passionate about what they do”. – Nelson Mandela

QUALIFICATIONS

• Bachelor’s degree in Sales, Business, or a related field. Master’s degree is a plus.
• Minimum of 5 years of experience in sales within the hospitality industry, with a focus on hotels.
• Proven track record of achieving and exceeding sales targets.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills
• In-depth knowledge of digital marketing strategies and tools.
• Familiarity with the Fellows brand and a commitment to upholding its values.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to travel as needed.

THE FELLOWS HOUSE

An exclusive destination with an inclusive spirit.
Inspired by great university fellows past and present and designed for the discerning clientele of Cambridge and beyond, seeking somewhere to eat, drink and stay in style.
At the Fellows House we are proud to play host to the many people who are drawn to our University city and enjoy creating connections between our team members, our guests and our local community.
The team that work here are like family and genuinely enjoy their jobs. This positive spirit informs our service culture, allowing us to deliver a warm, generous experience for our guests.
Likewise, we are focussed on keeping our neighbours part of day to day life in the hotel, be they university goers, local suppliers or cocktail lovers

THE ROLE

Lead our sales department playing a pivotal role in driving revenue, increasing brand awareness, and fostering guest loyalty. The ideal candidate will possess a strong background in hotel sales, demonstrating creativity, strategic thinking, and effective leadership skills. You will possess the ability to develop and implement successful sales strategies and be passionate about delivering exceptional guest experiences and play a key role in promoting and enhancing the Fellows brand. If you have a proven track record in sales and marketing within the hospitality industry, possess leadership skills, and align with our brand values, we encourage you to apply.

KEY RESPONSIBILITIES

• Develop and implement strategic sales plans aligned with The Fellows brand values and business objectives.
• Drive community engagement strategies that enhance the reputation of The Fellows House and make The Fellows House the hub of the local community.
• Build on and develop relationships with current clients
• Analyse current markets and identify new markets and potential clients
• Ensure in house promotional material is current, effective and supports any new sales and marketing promotion.
• Lead a high-performing team to achieve sales targets, drive revenue growth, and enhance market share.
• Cultivate and maintain relationships with key clients, partners, and stakeholders to drive business opportunities.
• Analyse market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation.
• Collaborate with cross-functional teams, including operations and event management, to ensure seamless guest experiences.
• Provide regular reports and updates to senior management on sales initiatives, and market trends.
• Ensure that all outgoing communications are in line with brand guidelines.
• Devise and coordinate regular guest surveys, analysing the results and recommending continuous improvement ideas and actions.
• Deliver the product to expected Brand standards and manage the QE process.
• Devise and coordinate regular guest surveys, analysing the results and recommending continuous improvement ideas and actions.