SALES MANAGER JOB DESCRIPTION

Sales Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders) and securing member referrals. Under the management of a General Manager and with the support of a CycleBar Experience team, Sales Managers must exemplify leadership qualities in all areas of the business. Sales Managers must have the ability to build lasting relationships with prospective and current members in order build a strong ambassadorship and retain members. The Sales Manager is rooted in hospitality and upholds our Mission of fueling energetic communal experience.

• Lead Generation
• Strategically engage in marketing efforts to generate leads for the studio
• Lead Management
• Following the LASER process in order to convert Leads to Members
• New member acquisition and converting non-members to membership
• Membership and Rider Relations
• Build rapport and lasting relationships all members
• Retain existing members and engage with them in a way that generates referrals
• Handle all Rider concerns with a solutions-focused attitude in a timely manner
• CBX Team
• Hire and train new CBX Team Members
• Manage CBX schedule
• Supervise CBX Team Performance and Drive Results
• Financial Performance
• Collaborate with Studio Owner to set monthly, weekly, and daily targets
• Conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met
• Operations
• Maintain cleanliness and organization of the Studio
• Ensure all technology is working and submit trouble tickets when necessary