At Howth Castle Cookery School we believe in bringing together the most talented chefs and professionals to work together and provide wonderful guest learning and food experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.
We now have a fantastic new opportunity for a Front of Office and Sales and Marketing creative to join our team and contribute to the future success of Howth Castle Cookery School.

KEY REQUIREMENTS:

• Excellent communication skills
• Self-motivated and have positive attitude
• Passionate about food, hospitality and customer service
• Will have previous experience in a similar role admin / sales and marketing role
• Be an excellent communicator, have fluent English and have a very high standard of personal presentation.
  This is a full time role.

• Provide an excellent customer service experience to all potential and existing students / guests
• Understand and manage the online class booking system
• Day to day managing of the admin office
• Processes online reservations, cancellations and modifications promptly
• Up sell castle tours, whiskey and wine tastings, musical experiences etc
• Understand the cookery school’s policy on reservations, cancellations, vouchers and no-shows
• Ensure all guest / student queries are handled promptly and efficiently
• Answer all student inquiries and provide a positive impression to all students and guests of the cookery school.
• Point person for all email correspondence with tour group operators, acting as corporate client liaison and for our retail class programme.
• Collaborate with additional service providers to the School - whiskey tastings, Castle tours, Hope Beer, Hidden Howth Experiences as well as outside musicians etc.
• Liaise with Accounts department with regards to corporate rates and packages as well and invoicing details.
• Work closely with all retail and corporate guest queries to secure bookings and provide follow up and support (menu discussion and choices, dietary preferences,alle rgies, additional experiences etc).
• Liaise with Fingal Chamber of Commerce, Failte Ireland, Tourism Ireland.

Initial point of contact to relay the requests of our guests / students. You’ll co-ordinate and liaise with cookery school chefs / tutors / waiters and corporate events managers.

• Additional duties to facilitate the cookery school’s operations, as needed.
• Management of cookery school’s social media.