We are seeking a highly organized and versatile Sales & Marketing Assistant to join our team on a part-time basis, with the potential to transition to full-time. This role combines marketing & sales responsibilities with day-to-day operational tasks, administrative support, and a focus on enhancing our e-commerce and social media presence. The ideal candidate will be skilled in Shopify, social media/marketing, and customer service, with a strong focus on supporting team members and ensuring smooth operations.

REQUIRED SKILLS & QUALIFICATIONS:

• Sales & Marketing:2–5 years of sales and marketing experience with strong communication and analytical skills, proficiency in digital marketing tools, and a proven ability to meet targets and drive successful campaigns
• Social Media/Marketing: Understanding of social media platforms and basic marketing strategies
• Customer Service: Demonstrated customer service experience with excellent communication skills, problem-solving ability, and a strong commitment to customer satisfaction.
• Packing & Shipping: Experience with packing and shipping orders efficiently and accurately.
• Administrative Skills: Strong organizational skills and proficiency in Microsoft Office or similar tools.
• Team Player: Collaborative and able to work effectively with cross-functional teams.
• Communication: Excellent written and verbal communication skills.
• Attention to Detail: Ability to maintain accuracy while multitasking and meeting deadlines.

PREFERRED QUALIFICATIONS:

• Experience with e-commerce platforms, especially Shopify.
• Experience in social media marketing and content creation.
• Previous experience in an administrative or assistant role.

Sales & Cold Calling

• Make outbound calls to boutiques, retailers, and other B2B clients
• Build and maintain client relationships
• Follow up on leads and help close wholesale orders

Social Media & Marketing Support:

• Create engaging content for Instagram, Facebook, TikTok, and Pinterest
• Assist with planning product launches, promotions, and email campaigns
• Monitor social channels and respond to comments/messages
• Help maintain a consistent and stylish brand presence online

Day-to-Day Operations:

• Assist in coordinating daily activities, ensuring all tasks are completed in a timely manner.
• Collaborate with the team to prioritize and address operational needs.
• Perform basic inventory checks and order supplies as needed.
• Ensure timely and accurate packing of orders for shipment.
• Manage inventory to ensure orders are processed and shipped without delay.
• Coordinate with shipping carriers to track and update order statuses.

Administrative Support:

• Provide administrative assistance including scheduling, email correspondence, and data entry.
• Help maintain files, records, and other office documentation.
• Assist with report preparation and filing.

Customer Service:

• Respond to customer inquiries through email, phone, and social media channels.
• Resolve customer complaints, process returns, and ensure a positive customer experience.
• Maintain accurate customer records and track orders.

Assistant Duties:

• Provide general administrative assistance to the team and management as required.
• Assist with organizing meetings, taking notes, and following up on action items.
• Handle routine office tasks such as photocopying, filing, and organizing documents.
• Support the management team with any special projects or additional duties as needed.

Shopify Management:

• Assist in managing and updating the Shopify store, including product listings, inventory management, and processing orders.
• Monitor and track online sales and customer feedback to ensure product availability and customer satisfaction.