Sales / Marketing Campaign Support- HYBRID at Pathway Communications

Markham, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

18.0

Posted On

05 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outbound Calling, Appointment Setting, CRM Systems, Ticketing Tools, Customer Service, Solution Selling, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Technical Communication, Problem Solving, Time Management, Multitasking, Client Engagement, Campaign Tracking, Sales Pipeline Management

Industry

IT Services and IT Consulting

Description

Location: HYBRID – 95 Apple Creek Blvd., Markham Employment Type: Independent Contractor Hourly Rate: $18/hour Working Hours: 9:00 AM - 5:00 PM / 12:00 noon - 8:00 PM Contract: 3-months with possibility of extension Language Requirement: English Role Overview We are seeking a customer-focused and results-driven Marketing Campaign Support with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support. Key Responsibilities Support marketing campaigns by contacting customers from assigned campaign lists and tracking campaign results. Conduct outbound calls to customers who have previously expressed interest in services and schedule installation appointments. Coordinate and manage installation appointments with customers. Follow up on service orders, stale leads, and customers awaiting installation. Update CRM and internal systems with call outcomes, appointment status, and customer interactions. Support the sales team by facilitating the progression of qualified prospects through the sales pipeline. Respond to customer inquiries regarding installation scheduling and service readiness. Monitor and report on campaign performance, including call activity, appointments booked, and conversion outcomes. Collaborate with Marketing, Sales, Customer Service, and Operations teams to ensure successful campaign execution. Meet established performance targets related to outbound calling, appointment setting, and customer satisfaction. Qualifications & Skills Minimum 2 years of experience in a call center or sales environment within IT or Telecom Experience with ticketing tools and CRM systems Strong verbal and written communication and presentation skills Ability to explain technical solutions to non-technical clients Strong customer handling and problem-solving skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) Ability to multitask, prioritize, and manage time in a fast-paced environment Punctual and able to work HYBRID to work from home full-time (9 AM – 5 PM) with flexibility to work extra hours

Responsibilities

The role involves supporting marketing campaigns by conducting outbound calls to schedule installation appointments and tracking campaign results. It also requires managing the sales pipeline and coordinating between customers and internal operations teams to ensure service readiness.