Sales & Marketing Coordinator at Madeline Hotel and Residences Auberge Resorts Collection

Playa del Carmen, Quintana Roo, Mexico -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Coordination, Marketing Campaign Collaboration, Contract Management, Deposit Schedule Tracking, Report Generation, Guest Follow Up, BEO Distribution, Collateral Distribution, VAT Documentation Support, VIP Amenity Coordination, Site Alert Coordination, Backup Sales Resource, File Preparation, Profile Auditing, Benchmark Analysis, Communication Skills

Industry

Hospitality

Description

Company Description About Etéreo, Auberge Collection Etéreo, Auberge Collection is located on Mexico’s Riviera Maya, within the luxury Kanai development just 30 miles from Cancun International Airport. Set within a protected mangrove forest along a pristine stretch of the Caribbean Sea, the resort offers 75 luxury accommodations—ranging from 875 sq. ft. Studios to 3,925 sq. ft. three-bedroom Penthouse Suites. Each oceanview retreat features expansive private terraces with floor-to-ceiling glass doors, spa-style bathrooms with dual vanities and soaking tubs, and thoughtful design that blurs the line between indoors and out. From outdoor adventures that immerse guests in the region’s natural wonders to hands-on experiences with local artisans, the resort’s on- and off-site programming is designed to celebrate the vibrancy of the Yucatán and its rich cultural heritage. The resort’s signature dining venue, Itzam, showcases elevated modern Mexican cuisine with a focus on local ingredients, complemented by panoramic ocean views from its open-air seating, lounge terrace, and private dining room, Pixán. Further celebrating the destination’s culture and history, the resort’s outdoor eatery Che Che honors the ‘nikkei’ tradition, blending Japanese techniques with Latin American ingredients, while in-the-sand dining at El Changarro completes a culinary program rooted in discovery. For wellness seekers, SANA, an Auberge Spa, offers a serene healing sanctuary featuring a cenote-inspired pool, drawing on ancient practices while embracing modern wellness trends. For more information: auberge.com/etereo Follow Etéreo on Facebook and Instagram @EtereoAuberge Job Description Embark on a captivating journey as a Sales & Marketing Coordinator, where your role transcends traditional boundaries to weave a narrative of luxury and distinction. In this multifaceted position, you will be the architect of seamless synergy between sales and marketing efforts, crafting a symphony of strategies that elevate our brand to new heights. Your responsibilities encompass an array of tasks, from coordinating sales initiatives to collaborating on sophisticated marketing campaigns that resonate with our guests. As the steward of this harmonious blend, you'll play a pivotal role in shaping the narrative of our resorts, ensuring that every aspect aligns with the pinnacle of excellence for an unforgettable guest experience. Serves as an ambassador for the sales team greeting clients from Key travel agency Execute contract turnovers (ensuring all contract details are noted in Delphi and the PMS) Runs GRC reports and events reports and distributes accordingly Acts as the gatekeeper for all sales contracts, ensuring all details & deposit schedules are correct Runs reports as needed Ensure appropriate guest follow up takes place in a timely and proper fashion, in accordance with the standard operating procedures Distribute BEOs, BEO changes Provide marketing assistance with distribution of collateral Supports handling required documentation for VAT deduction for Groups Coordinates VIP amenities, welcome notes, and transportation for Travel advisors, Wedding Planners and Meeting Planners Keeps internal Groups and Events photo-gallery updated Supports on Discovery Visits and Familiarization trips by coordinating and sending the site alerts, agendas, delivering welcome notes, amenities and coordinating transportation for the participants Act as a backup sales resource to the sales team. Assist Events and Catering Managers with the preparation of Resumes, master accounts and group files Supports DOS in auditing hotel's profile on all relevant B2B and B2C partners Supports DOS with benchmarks and analysis as needed Qualifications Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Marketing, or a related field preferred Minimum 1–3 years of experience in a Sales, Events, Reservations, or Marketing coordination role within hospitality, preferably in luxury hotels or resorts Strong understanding of hotel operations Experience working with Delphi and Property Management Systems (PMS) preferred; ability to quickly learn new systems required Familiarity with Group Rooms Control (GRC) reports, BEOs, event reports, and group files is a plus High attention to detail with proven ability to manage contracts, deposit schedules, and documentation accurately Strong organizational and time-management skills, with the ability to handle multiple priorities and deadlines in a fast-paced environment Excellent written and verbal communication skills in English and Spanish Professional, service-oriented demeanor with the ability to confidently interact with travel advisors, wedding planners, meeting planners, and VIP guests Comfortable acting as a liaison across departments (Sales, Events, Front Office, Finance, Marketing) Flexible and team-oriented attitude, with willingness to support the sales team as a backup resource when needed Ability to maintain discretion and confidentiality when handling sensitive client and financial information Additional Information About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. For more information, please visit www.friedkin.com Job Type: Non-Management

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Responsibilities

This role involves creating synergy between sales and marketing efforts by coordinating sales initiatives and collaborating on sophisticated marketing campaigns to elevate the brand narrative. Key duties include managing sales contracts, running reports, ensuring proper guest follow-up, distributing BEOs, and assisting with marketing collateral distribution.