Sales & Marketing Coordinator - The Langham, Boston at Careers - Langham Hospitality Group

, , United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

36.5

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Sales process, Account management, Database management, Delphi, Proposal preparation, Contract preparation, Site inspections, Communication skills, Interpersonal skills, Organizational skills, Revenue reporting, Digital dexterity, Customer service, Time management

Industry

Hospitality

Description

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented Sales & Marketing team to drive for service excellence and the revenue success of The Langham, Boston while in alignment with the culture and values of Langham Hospitality Group. Key Responsibilities: * To ensure the Sales & Marketing team is provided with accurate and effective administrative support and information to carry out the sales process. * To develop and maintain productive, service focused working relationships with external and internal customers, representing the company and becoming a known point of contact. * To provide accurate, up to date information to appropriate internal contacts, responding to requests in a timely manner, and maintaining a working knowledge of the hotels products and services. * To maintain accurate system databases by updating client information when necessary. * To assist Sales Team with input of inquiries, leads, activities in the Delphi system. * To develop and utilize a working knowledge of accounts and territories in which they are operated by the account managers, assisting with the development of and preparing proposals as required. * Training of new staff on operating procedures and standards within software operating systems. * To provide account management support when Sales Managers are out of the hotel including but not limited to: checking email, informing Sales Managers of any customer issues, and partnering with the Sales Managers regarding all related responsibilities. * Prepare sales contracts, proposals as directed by Sales Team while adhering to deadlines. * Load leads and log responses in Lanyon, Cvent & Meeting Broker, as directed by Sales Team * Gain valuable experience by conducting site inspections of the hotel for clients when asked upon * To approach tasks orderly, completing work on time with great attention to detail * To maintain a high level of professionalism in dealings with customers. * To be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge in order to improve personal performance. * Routinely review office supplies inventories and ensure appropriate levels at all times. * Additional responsibilities and/or special assignments may be required at the request of hotel management. Qualifications: * Undergraduate degree in relevant discipline. * Minimum 1 year of experience in one of the following fields: hotel sales (luxury market preferred), hotel revenue management, hotel operations * Experience with Delphi, Canva, SEP, IDeaS, Knowland, CVENT and other RFP platforms is preferred * Sets high personal performance standards and ability to work in a fast paced environment. * Excellent communication skills in both written and spoken English. * Good interpersonal skills * Communicates openly and clearly, develops positive working relationships at all levels and manages conflict effectively. * Adapts quickly and positively to new situations and continues to be productive in changing circumstances. * Strong organizational skills * Ability to create, use and comprehend various sources of information, e.g. revenue reports, procedural documentation, sales presentations, etc. * Prompt and systematic decision making skills requiring limited guidance * Digital dexterity, e.g. using computer keyboard, computer/software applications * Due to the cyclical nature of sales, work schedule may vary to reflect the business needs of the hotel/clients. * Legally authorized to work in the United States Pay Range: * $36.20 - $36.50 per hour For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/ [https://www.langhamhotels.com/en/the-langham/boston/]

Responsibilities

The Sales & Marketing Coordinator provides administrative support to the sales team, including managing databases, preparing contracts, and inputting leads into systems like Delphi and Cvent. They also assist with account management, conduct site inspections, and maintain professional relationships with internal and external clients.