• Provide leadership and daily support to Delivery Assistants; address and resolve operational issues or concerns.
• Consistently engage with Delivery Assistants to ensure that shipments are delivered in accordance with the Service Level Agreements (SLAs).
• Ensure that the Delivery Assistants strictly follow the clients' SOPs to prevent any escalations from arising.
• Collaborate with Delivery Assistants to plan optimized delivery routes for efficient, professional, and hassle-free service.
• Monitor daily fleet operations and team performance; prepare and submit performance reports to the Operations Manager.
• Review and analyze logistics data (e.g., exception reports, delivery volume/hour, hours worked, accident reports) to identify cost-saving and performance improvement opportunities.
• Contribute to the development of operational strategies to meet key performance goals and identify growth opportunities in the eCommerce space.
• Support both on-road and in-house operations with additional tasks as needed.

Requirements

Your Qualifications

• Bachelor’s degree preferably in logistics and supply chain management
• Minimum 2 years of fleet management or supervisory experience, required.
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• Experience in or exposure to logistics and ecommerce, preferred.
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• Your Proficiencies