We are looking for a new member to join our busy Office Team at Burncoose Nurseries.
Burncoose Nurseries is a well established small business in Cornwall, which has been providing mail order plants for almost 40 years. The role will involve responding to customer enquiries and taking orders over the phone, liaising with nursery staff and management, as well assisting with the day to day running of the office. The applicant will need strong social media skills with the ability to update and refresh media content on a regular basis.

The core, day-to-day, responsibilities will include:

• Answering incoming customers calls helping with enquiries and taking orders over the phone.
• Managing and responding to customer enquiries via email.
• Ensuring order enquiries are responded to in a timely manner.
• Liaising with the Nursery Team and Stockist with any stock queries.
• Inputting orders using our bespoke database and ensuring data is handled in accordance with the Data Protection guidelines.
• Administrative support to our Trade Sales Department.
• Supporting Cashpoint Team during busy times. General administrative support.
• Providing general office administrative support

KNOWLEDGE OR EXPERIENCE REQUIRED:

• Plant knowledge essential! Or a very keen interest
• Working within a busy office environment and as part of a team.
• Excellent customer service skills.
• Data entry and use of bespoke/database systems.
• Microsoft Outlook, Calendar, Word, and Excel.
  Type of role: Permanent, Full Time, with some weekend work on a rota basis. Immediate start is available.
  To apply, please send a copy of your recent CV and a covering letter to: Clare Haughton, Office Manager, Burncoose Nurseries, Gwennap, Redruth TR16 6BJ or email: clare.haughton@burncoose.co.uk
  Closing date: 11th July 2025
  Job Types: Full-time, Permanent
  Pay: £12.21-£14.00 per hour
  Expected hours: 40 per week

Benefits:

• Employee discount
• On-site parking

Schedule:

• Day shift

Experience:

• administration: 1 year (preferred)

Work Location: In person
Application deadline: 07/11/202

• Answering incoming customers calls helping with enquiries and taking orders over the phone.
• Managing and responding to customer enquiries via email.
• Ensuring order enquiries are responded to in a timely manner.
• Liaising with the Nursery Team and Stockist with any stock queries.
• Inputting orders using our bespoke database and ensuring data is handled in accordance with the Data Protection guidelines.
• Administrative support to our Trade Sales Department.
• Supporting Cashpoint Team during busy times. General administrative support.
• Providing general office administrative suppor