SALES OFFICE ADMINISTRATOR

We are looking for a Sales Office Administrator to join our dynamic team to manage customers’ orders, quote requests and general business-related inquiries. We are looking for an individual to maintain excellent working relationships with our ever-expanding customer base, suppliers and internal teams alike. An eye for detail, best in field customer service and impeccable time keeping are a must, as well as being able to work well with others and independently. Full training will be given, and ongoing where needed.
Reports to - Sales & Operations Manager

REQUIREMENTS

• Exceptional, confident telephone manner
• Great communication skills, spoken and written
• Computer System Processing, Microsoft Outlook & Excel experience
• Able to work within a fast-paced environment, focused on the business needs & priorities
• Can-do attitude, willing to get involved to assist the wider team as and when necessary
• Calm, flexible and pragmatic attitude, with the ability to “shift through the gears” when needed
• Confidence to bring solution ideas to assist the wider team / business needs
• Punctual, conscientious, considerate and tolerant, with a calm and pragmatic approach to problem solving within the work environment
• Based in or close to Sussex area
  Job Type: Full-time

Additional pay:

• Performance bonus

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Burgess Hill: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Sales administration: 1 year (required)
• administration: 1 year (required)

Language:

• English (required)

Work Location: In person
Reference ID: INTSALESADMIN202

• Offering excellent customer service via phone, email and various online portals (incl Amazon & eBay)
• Delivering trusted support to the Business Development Managers, trade customers and end users alike where required
• Identifying new sales opportunities, up-selling and/or passing through to the wider sales team (BDM’s)
• Effectively and efficiently processing orders, ensuring 100% accuracy
• Compiling timely and accurate customer quotations
• Dealing with inbound customer service inquiries, including stock, pricing, order status and warranty returns inquiries
• Maintaining the company system and ensuring all data you handle is accurate
• Assist in the system processing of returns and warranty repairs, to include Amazon, eBay, trade customers and end users
• Building excellent rapport with all customers and fellow team members
• To assist in all other ad-hoc admin tasks that fall upon the Internal Sales desk team
• Outbound calls to existing clients in regards sales opportunities