Sales Office Manager - Milton Hill (The Venues Collection), Oxford | Full-Time / Permanent
We are looking to bring on board a Sales Office Manager, for Hotel and Events within our lovely Venue, Milton Hill House, a beautiful Georgian manor with 120 bedrooms and 22 function spaces set in Oxfordshire parkland.
Extremely Competitive Salary, 5 days a week, occasional weekend work may be required 40 hrs a week

• To motivate & lead the sales office team to achieve the financial targets & key performance indicators of the venues & manage the day to day operation of reservations & meetings & events sales.
• To operate effective diary management across rooms & meetings and events in order to maximise all yield opportunities.
• To ensure that the Sales Office team can deputise effectively in the absence of the Sales Office Manager and cover tasks such as rate management & forecast process. In conjunction with the General Manager, participate & host the weekly or Bi-weekly Sales Strategy meeting in order to discuss & set strategy, ensure conversion & pro-active sales actions are in place to deliver the hotels budget & forecasted revenue performance.
• To produce the weekly rooms & events sales forecast and supporting commentary where required, ensuring involvement from Assistant Sales Office Manager in this process in order to deputise in absence of Sales Office Manager.
• To participate in the weekly forecast meeting with the General Manager & Financial Controller. To ensure effective communication from the Sales Office department to the operational venue team to ensure the smooth running of events, this includes ensuring BEO’s are issued in a timely & correct manner, sleeper forecasts are shared & attendance of one of the team at the weekly BEO meeting.
• Ensure hotel revenue procedure are adhered to for No shows, cancellations, contracting, room allocation, upgrades & reservation process in order to maximise revenue opportunities.
• To ensure all the reservation & event processes & procedures are completed & operating to TVC standards.
• To ensure the Sales Office team follow the accounting procedures regarding corporate credit facilities in line with company polices & procedures & ensure effective deposit procedure is in place.
• To oversee the event invoicing process, ensuring all conference bills are produced correctly and in a timely manner. Audit & take positive action to ensure data integrity on all accommodation & event bookings.
• Ensure all relevant team members are fully briefed regarding all accommodation & event sales promotions.
• Ensure all bookings are being followed up, contracted to TVC standard & updated in Opera. Ensure all denied business in pro-actively secured where possible in another TVC venue if not referred to Lime Venues for the wider Compass opportunity.
• To recruit, train and develop new sales team members.
• To produce statistical information as required including month end pack, weekly cancelled, denied or refused business.
• To attend any communication/ operational meetings where appropriate to represent the sales department. To help host events during busy seasonal times where required.
• To support the Director of Sales with new business leads and supporting client events where necessary.