Sales Operation Manager at LionsBot International Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Management, Pipeline Management, Sales Process Optimization, Data Quality, Forecasting, HubSpot, Salesforce, Reporting, KPI Tracking, Lead Routing, SLA Definition, Qualification Frameworks, Stakeholder Management, Analytical Skills, Problem-Solving, Go-to-market Planning

Industry

Automation Machinery Manufacturing

Description

We are looking for a Sales Operations Manager to drive efficiency, structure, and predictability across our sales engine. This role acts as the architect behind the sales process—enabling the sales team to perform at their best through optimized processes, clean data, and effective tools. You will sit at the intersection of marketing, inside sales, and CRM operations, ensuring a seamless flow from lead generation to pipeline conversion. -------------------------------------------------------------------------------- KEY RESPONSIBILITIES 1. CRM & PIPELINE MANAGEMENT Own and optimize the CRM system to ensure accurate tracking and forecasting of the sales pipeline. * Manage and maintain CRM platforms (e.g., HubSpot, Salesforce) * Define and standardize pipeline stages (MQL → SAL → SQL → Opportunity) * Ensure data quality, consistency, and completeness * Build and maintain dashboards and reports for pipeline visibility * Monitor and improve conversion rates across funnel stages * Handle territory and account assignment logic * Identify and resolve data issues (e.g., duplicates, missing fields) -------------------------------------------------------------------------------- 2. SALES PROCESS OPTIMIZATION Design and enforce scalable, efficient sales processes. * Define lead routing rules and ownership * Establish SLAs between marketing and sales teams * Set clear follow-up timelines and activity expectations * Develop opportunity qualification frameworks * Build and maintain sales playbooks and workflows * Ensure consistent execution of the sales process across the team -------------------------------------------------------------------------------- 3. DATA, REPORTING & FORECASTING Enable data-driven decision-making across the revenue organization. * Track key sales metrics and KPIs * Develop pipeline forecasts and performance reports * Analyze funnel performance and identify bottlenecks * Provide actionable insights to improve conversion and velocity -------------------------------------------------------------------------------- 4. CROSS-FUNCTIONAL ALIGNMENT Act as the bridge between marketing, sales, and operations. * Ensure smooth handoff from marketing to sales * Align on lead definitions (MQL, SAL, SQL) * Collaborate on campaign tracking and attribution * Support go-to-market planning and execution -------------------------------------------------------------------------------- QUALIFICATIONS * 3–6+ years in Sales Operations, Revenue Operations, or similar roles * Hands-on experience with CRM systems (HubSpot, Salesforce, or similar) * Strong analytical and problem-solving skills * Experience building dashboards and reports * Deep understanding of B2B sales funnels and pipeline management * Ability to design and improve processes in a scaling environment * Strong stakeholder management and communication skills -------------------------------------------------------------------------------- SUCCESS METRICS * Improved lead-to-opportunity conversion rates * Increased pipeline visibility and forecast accuracy * Faster lead response and follow-up times * High CRM data quality and adoption * Reduced friction between marketing and sales teams

Responsibilities

The Sales Operations Manager will own and optimize the CRM system to ensure accurate sales pipeline tracking and forecasting, while also designing and enforcing scalable, efficient sales processes across the organization. This role involves enabling the sales team through optimized processes, clean data, and effective tools, acting as the bridge between marketing, sales, and operations.