ABOUT US

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

• Collaborate with cross-functional teams including Product Solutions, Implementation, Finance, Global Partnerships, Supply Chain, Global Services, Legal, and Marketing to ensure seamless business operations.
• Analyze and optimize commercial business processes based on company strategy and key business models, with a focus on improving operational efficiency and scalability.
• Manage the end-to-end sales pipeline, streamline data structures, and drive adoption and utilization of CRM tools among the sales team.
• Monitor sales performance, provide daily and weekly sales reports, and deliver insights to support decision-making.
• Maintain accurate and up-to-date documentation, including sales materials, client information, and standardized operating procedures (SOPs) on internal platforms (e.g., Confluence, shared drives).
• Support sales activities by preparing materials, facilitating contract execution, and ensuring smooth client onboarding into systems.