Sales Operations Account Manager at Signature Products Group

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account management, Sales support, CRM systems, ERP systems, Supply chain management, EDI systems, Inventory management, Data analysis, Forecasting, Strategic planning, Order management, Cross-functional collaboration, Communication, Problem-solving, Microsoft Office, Process improvement

Industry

Manufacturing

Description

Description Signature Products Group® (SPG) is an industry leader in the design, development, manufacture, and distribution of licensed products for some of the most recognized brands in the world. We partner with brands to expand their product categories and ensure consistent, high-quality representation across every channel — from concept through retail. SPG values creativity, teamwork, and a passion for product storytelling. We thrive in a collaborative environment where innovation and accountability drive results. The Sales Operations Manager will serve as a strategic partner for both internal sales and operation teams, and external customers. This role will play a critical role ensuring seamless communication, proactive issue resolution, and exceptional customer experiences. The Sales Operations Manager will work cross-functionally with Sales, Demand Planning, Supply Planning, Logistics, EDI team, Business Intelligence, and Accounting, to provide comprehensive support, monitor program execution, resolve issues, and maintain optimal account performance. Key Responsibilities Lead national accounts: Serve as the primary operational partner for assigned customer accounts, ensuring needs are met, issues are resolved quickly, and long-term success is supported Execute sales programs: Oversee end-to-end program execution, including launches, shipments, and reporting; proactively mitigate risks to ensure on-time delivery Optimize product assortments: Partner with Sales and Business Intelligence to analyze performance, improve in-stock rates, and drive sell-through Manage CRM data: Maintain accurate account records and leverage insights to support forecasting and strategic planning Monitor account health: Track inventory, replenishment, and availability; collaborate cross-functionally to resolve issues and maintain performance Oversee order management: Ensure accurate forecasts, strong fill rates, and timely delivery of all products and materials Collaborate cross-functionally: Work closely with Planning, BI, EDI, and Accounting teams to resolve operational and system-related challenges Engage customers: Build strong relationships through proactive communication, insights, and recommendations Partner with Sales: Provide updates, insights, and operational support to help drive account growth and performance Drive process improvement: Identify inefficiencies and support the development of scalable processes and SOPs to improve efficiency and consistency Requirements Qualifications: Proven experience in customer service, sales support, or account management, ideally in an operational role Strong understanding of CRM & ERP systems and account management processes Excellent communication skills, both written and verbal Ability to work collaboratively across departments Detail-oriented with strong organizational skills Proficient in Microsoft Office (Excel, Word, Outlook) Familiarity with supply chain processes, EDI systems, and inventory management Problem-solving mindset with a customer-first attitude Work Environment: This role will work closely with both the Operations and Sales departments, and successful candidates should be comfortable working cross-functionally and balancing multiple priorities. Flexibility, strong communication skills, and a proactive approach are key for this position. Signature Products Group offers a competitive compensation package that includes medical, vision, dental, STD/LTD, Life insurance, 401k, and paid holidays. We also offer flexible PTO, a canine friendly workplace, onsite gym, special events and continuous learning opportunities. Benefits: 401(k) program and company match Health, dental, and vision insurance Health savings account Employee assistance program Basic life and AD&D insurance Supplemental Pay: Bonus pay plan

Responsibilities

The Sales Operations Manager serves as a strategic partner for internal teams and external customers to ensure seamless communication and program execution. They are responsible for managing account health, optimizing product assortments, and driving process improvements across the supply chain.