Sales Operations Administrator at DLLC INC.

Sterling Heights, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

27.0

Posted On

02 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HubSpot CRM, Microsoft Excel, Data Analysis, Sales Administration, KPI Tracking, CRM Auditing, Process Improvement, Project Management, Communication, Problem Solving, Organizational Skills, Attention To Detail

Industry

Machinery Manufacturing

Description

THE IDEAL CANDIDATE WILL: * Love to get their hands dirty, be known as a “gearhead”, * Be able to prioritize and complete tasks to meet assigned deadlines, * Be a self-starter, able to complete tasks using their knowledge and skill, * Interact with others in a positive manner, understand others objectively, connect with others on a personal level, and persuade others to a given point of view * Manage Chaos: establish a process for activities that lead to the implementation of systems, procedures or outcomes; identify long range goals and design plans to attain them; understand the needs of a situation and establish effective action plans; evaluate future implications of current decisions and actions. THE SALES OPERATIONS ADMINISTRATOR WILL: * Maintain the accuracy and integrity of customer, prospect, opportunity, activity, and forecast information within HubSpot CRM. * Regularly audit CRM data and work with Regional Sales Managers (RSMs) to correct incomplete, outdated, or inaccurate information. * Review incoming sales inquiries, ensure they are properly documented, and route them to the appropriate RSM for follow-up. * Extract, organize, and analyze data from multiple business systems using Microsoft Excel to generate actionable insights for RSMs, Sales Management, and leadership. * Gather and organize sales metrics and KPI data for management meetings and business reviews. * Assist with special projects and other duties as assigned by the Sales Manager. REQUIRED QUALIFICATIONS * Associate's degree in Business Administration, Marketing, Communications, or related field; equivalent experience preferred. * 3+ years of experience in sales administration, sales support, business operations, customer service, marketing coordination, or related roles. * Experience working with CRM systems (HubSpot Preferred) and business software applications. * Advanced proficiency with Microsoft Excel, including formulas, filters, pivot tables, lookups, and working with large data sets. * Experience preparing reports, tracking metrics, and managing multiple projects simultaneously. * Strong analytical, organizational, problem-solving, and communication skills with exceptional attention to detail. PREFERRED QUALIFICATIONS * Experience in manufacturing, industrial equipment, automation, machinery, or capital equipment industries. * Experience supporting remote sales teams, dealer networks, or distributors. * Experience coordinating trade shows, training events, or customer-facing programs. * Familiarity with AI productivity tools such as ChatGPT or Microsoft Copilot to improve efficiency, organization, communication, and data analysis. * Demonstrated ability to identify process improvements and implement more efficient business practices.

Responsibilities

The role focuses on maintaining the integrity of CRM data and routing sales inquiries to the appropriate managers. It also involves analyzing sales metrics and KPIs using Excel to provide actionable insights for leadership.