Sales Operations Analyst at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Enablement, Contract Administration, Data Analysis, Salesforce CRM, Process Improvement, Communication Skills, Attention to Detail, Project Management, Contract Management, Analytical Skills, Technical Skills, Organizational Skills, Problem Solving, Training, Collaboration, Customer Success

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Sales Operations Analyst Riskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to predict, manage and respond in real-time to strategic and operational risks across the extended enterprise. Riskonnect is the only provider ranked in the leadership and visionary quadrants by world-renowned industry analysts Gartner and Forrester. We employ over 500 risk professionals in the Americas, EMEA, and the Asia Pacific and serve over 900 customers across six continents. Innovative risk technology, a customer success mindset, and employee-first belief make Riskonnect a sought-after place to work. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The Opportunity Riskonnect is looking for a talented Sales Operations Analyst to support the needs of our Sales Operations team. This role works closely with Sales Operations, Sales and Finance to manage and maintain critical business processes and data. This role requires great attention to detail and successful candidates must be able to work independently in a fast-paced environment. Responsibilities: Sales enablement activities to support all stages of the sales cycle including preparing sales quotes, contracts and facilitation of contract execution. Opportunity creation and maintenance to support new and expanded sales in collaboration with sales and renewal teams. Responsible for day-to-day contract administration including data collection, integrity and accuracy of legal contract data in business systems (Salesforce CRM) Collaborate and maintain sales process guides and related training documentation Maintain license inventory and associated analytics, including monthly reporting and invoice reconciliations Key participant in driving sales team readiness Identify process issues and recommend solutions with corresponding communication plans. Analyze lines of business operations to determine profitability and establish baseline for action and operational changes Works directly with Sales Team and leadership to support efficient and effective execution of sales process Collaborate with Project Management Team on processing project change orders (PCOs) Facilitate Client onboarding and offboarding activities Carefully analyses and interprets contracts for extraction of key data points, while understanding how the business will use the data to make decisions with customers or for the business in general. Responsible for analysis and reporting of contract related data in an on-going effort to increase efficiency of business operations Facilitates and executes modifications to active contracts, including amendments, renewals, subscription orders, project change orders, terminations, etc. Monitor and action contracts through various stages of contract lifecycle Develop analysis to be leveraged for business growth opportunities Identify process issues and recommend solutions with corresponding communication plans. Participate in training team members as needed Manage multiple projects simultaneously Support CRM initiatives Perform other job-related duties as assigned Position Requirements: Bachelor’s degree preferred. 2+ years of contract administration, contract management or other relevant experience supporting sales/legal organizations 1+ year experience working with Salesforce CRM and CPQ Advanced working knowledge of Microsoft Office products required Outstanding critical thinking, process improvement, and analytical skills Strong communication skills and attention to detail. Strong technical skills. Well-organized and hard-working, with the ability to thrive in a fast-paced work environment and manage numerous projects simultaneously under deadline pressure Ability to quickly adjust to changing priorities, comfortable navigating ambiguity and championing change PHYSICAL DEMANDS Physical Requirements: While performing the duties of this position, the employee must regularly talk or hear. The employee often must use hands or fingers, handle or feel objects, tools, or controls. The employee must occasionally stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. WORK ENVIRONMENT Work is performed primarily in office in an open-concept, collaborative cubical setting or separate office. The noise level in the work environment is usually quiet in office settings and moderate in other situations. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will have to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will have the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The Sales Operations Analyst will support the Sales Operations team by managing critical business processes and data, including contract administration and sales enablement activities. This role involves collaborating with various teams to ensure efficient execution of the sales process and analyzing business operations for profitability.