JOB DESCRIPTION

Join Our Team as a Sales & Operations Analyst!
Turn data into action and help drive operational excellence. In this role, you’ll manage purchase orders, forecast demand, track supplier performance, and optimize processes to deliver seamless results. Collaborate with cross-functional teams, support strategic initiatives, and make an impact every day. Bilingualism in English and French is preferred, bring your analytical skills and join a team where your insights truly matter!

QUALIFICATIONS

• University degree in Business, Supply Chain, Finance, or related discipline (preferred).
• 4-6 years of progressive experience in supply chain, procurement operations, or sales & operations planning.
• Bilingual proficiency in English and French preferred to support national account management and customer-facing interactions.
• Strong analytical skills with demonstrated ability to generate insights from large datasets.
• Proficiency in Microsoft Office Suite with advanced Excel skills and working knowledge of BI tools (Power BI, Tableau, or similar).
• Experience managing supplier relationships and influencing outcomes through KPI tracking and performance management.
• Strong communication skills with the ability to present findings and recommendations to both internal leadership and external stakeholders.
• Proven track record of balancing transactional accuracy with strategic process improvement and value creation.

• Provide exceptional customer service through phone, email, and other communication channels.
• Accurately quote, process, and manage purchase orders for the replenishment of furniture, fixtures, and equipment (FF&E).
• Data Analytics & Reporting: Develop and deliver reporting, dashboards, and insights to inform category management, account management, and leadership decision-making.
• Forecasting & Demand Planning: Support initiatives with procurement and finance teams to forecast demand, monitor capital replenishment cycles, and align with budget planning.
• Supplier Performance Management: Track, analyze, and report supplier KPIs, escalating service-level gaps and recommending corrective actions.
• Proactively troubleshoot and resolve customer inquiries and issues in a timely and efficient manner.
• Work closely with suppliers to facilitate order fulfillment, resolve delivery issues, and ensure timely shipment of goods.
• Process Optimization: Lead initiatives to streamline order-to-fulfillment workflows, applying continuous improvement methodologies.
• Cross-Functional & Client Liaison: Serve as a liaison with Finance, Procurement, Operations, and Account Management teams to align operational execution with client requirements and strengthen customer relationships.
• Technology & Systems: Support ERP/CRM system enhancements and leverage BI tools (Power BI, Tableau) to advance analytics and reporting capabilities.
• Compliance & Governance: Ensure adherence to procurement policies, audit standards, and capital expenditure governance frameworks.
• Supplier & Customer Engagement: Coordinate supplier and customer participation in trade shows, product showcases, and promotional events, ensuring operational alignment with commercial objectives.
• Sales & Marketing Collaboration: Partner with internal Sales and Marketing teams to support go-to-market initiatives, align replenishment programs with promotional campaigns, and ensure consistent brand and customer experience.
• Project Support: Contribute to special initiatives such as supplier transitions, sourcing events, and investment planning reviews.
• Knowledge Sharing: Provide onboarding support, create reference guides, and share best practices to enhance overall team capability.