COMPANY OVERVIEW

CJ America, Inc. is a leader in integrating Korean and American culture through innovative products in the Food & Food Service, Biotechnology, Entertainment & Media, and Retail & Logistics industries. Our mission is to enrich lives by sharing the essence of Korean heritage across various sectors.

JOB SUMMARY

The Sales Operations Analyst at CJ America Bio works with the organization’s internal and external customers on a daily basis. The Sales Operations team improves efficiency for account managers and drives productivity through improved processes.
This individual will collaborate effectively with internal stakeholders, cross-functional team and external vendors to solve problems. They will also enable sales performance for a rapidly expanding team and product offering, create operational efficiencies, deliver customer satisfaction and ensure organizational standards are met.

JOB QUALIFICATIONS, EDUCATION AND EXPERIENCE:

· Bachelor’s Degree (1 to 2 years’ experience in Business, Economics, Accounting or related field preferred)
OR
· Associate’s Degree (2 years of directly related experience strongly preferred)
OR
· High School Diploma/GED & 4 years directly related work experience required
· B2B industry experience strongly preferred.
· Customer Service experience strongly preferred
· Supply chain / 3PL / warehouse management experience is a plus.
· Experience in the Food Industry is beneficial for this role.
· Travel: Up to 10% travel may be required for this position.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

· Ability to participate in a high-performance team-based environment that is fast-learning and adaptive.
· Ability to communicate effectively and participate in a continuous improvement culture, including utilizing problem-solving skills.
· Required Computer skills (Intermediate Excel, SAP SD, TM, MM, EWM, and FI & Salesforce are plus)
· Critical thinking, multi-tasking and troubleshooting skills.
· Must be organized and show attention to detail.
· Must be able to maintain confidentiality.
CJ America Bio participates in E-Verify.
Job Type: Full-time
Pay: From $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-site gym
• Paid parental leave
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• What is your salary expectation for this role?

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Downers Grove, IL 60515 (Required)

Ability to Relocate:

• Downers Grove, IL 60515: Relocate before starting work (Required)

Work Location: Hybrid remote in Downers Grove, IL 6051

JOB DESCRIPTION AND RESPONSIBILITIES

Operations:
· Will require an understanding of workflow from a contract to an invoice.
· Create sales orders, outbound deliveries, warehouse releases, GI/executions and billings.
· Submit a VOC claim through Salesforce.
· Complete Price/Buy-in volume managements and Material/lot# managements (quarantined vs non-quarantined).
· Enter, update, and maintain data in SAP and Excel
· Perform and create a weekly closing report to prepare for a monthly closing and warehouse inventory management including weekly inventory matching.
Customer Relationship Management:
· Provide full support to CJ Sales and Staff including but not limited to providing sales ops documentation, creating analytical reports and more as requested
· Communicate and maintain good relationships with CJ customers and vendors.
· Serve as the main point of contact for customers (including CJ Finance team) regarding past dues or credit issues and be responsible for collections on past due payments from customers.
· Help support existing and secure new clients by assisting the account managers to ensure alignment of the client’s needs to CJ’s products.
· Provide supporting documents to internal and external stakeholders as requested such as BOL, COA, Invoices, etc.
· Correspond with customers daily through various communications methods to ensure customer satisfaction is met.
· Manage base credits for customers and renewing when necessary.
· Submit new customer set-up requests into MDG for completion.
Supply Chain Management/3rd Party Logistics:
· Communicate with the SCM team, the plants (U.S. & overseas), and 3PL to ensure our products move and deliver without any issue.
· Perform other duties as necessary.