Sales Operations Analyst at NTI Connect LLC

, , United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM, Data Integrity, Data Governance, Excel, BI Tools, Stakeholder Management, Reporting, Process Improvement, Documentation, Training, Data Audits, Opportunity Lifecycle, Lead Routing, Account Ownership, Communication, Organization

Industry

Telecommunications

Description

Job Summary: The Sales Operations Analyst is a key teammate that keeps our customer and pipeline data clean, current, and actionable. This role owns data integrity in our CRM and drives follow-through from key business leaders to ensure updates are made on time and accurately. The ideal candidate is a driver—someone who is proactive, persistent, and comfortable nudging senior stakeholders to get what’s needed. Job Duties and Responsibilities: Data Integrity & Governance * Own day-to-day data quality in the CRM (e.g., account/contact hygiene, opportunity stages, close dates, values, activity logs). * Build and maintain data validation rules, picklists, workflows, and field definitions to standardize inputs. * Perform regular data audits, dedupe records, and correct inconsistencies or gaps. * Partner with IT/Program Management Office on integrations to ensure data flows in and out of the CRM correctly. Stakeholder Management & Follow-Through * Actively chase Sales, Marketing, and Operations leaders for updates on key opportunities, accounts, and forecasts. * Monitor and enforce CRM usage standards; escalate when critical information is missing or out of date. * Run regular “data hygiene” reviews with business owners and document agreed actions. * Serve as the go-to point of contact for CRM questions, issues, and quick fixes. Reporting, Insights & Forecast Support * Maintain core dashboards and reports for pipeline, forecast, activity, and account health. * Ensure data is “board-ready” ahead of executive and forecast meetings by validating key fields and assumptions. * Identify trends and gaps in CRM usage and recommend actions to improve data completeness and accuracy. Process Improvement & Enablement * Help define and refine CRM processes (opportunity lifecycle, lead routing, account ownership, etc.). * Create simple, clear documentation and quick-reference guides for end users. * Train new users and run periodic refresher sessions to drive adoption and compliance. * Partner with leadership to prioritize enhancements that improve usability and data reliability. Job Knowledge, Skills, and Abilities: * 3–5+ years of experience in a CRM, RevOps, Sales Operations, or Data Analyst role. * Hands-on experience with CRMS required. NetSuite experience preferred * Strong Excel/Sheets skills; experience with BI tools (Tableau, Power BI, Looker, etc.) is a plus. * Proven track record driving stakeholders to meet deadlines and complete actions, especially senior leaders. * Excellent communication skills with the ability to be firm, clear, and professional. * Highly organized, detail-oriented, and comfortable managing multiple moving pieces. * Bias for action: you don’t wait to be told; you see broken data/process and move to fix it. Physical Requirements: * Ability to stand or sit for prolonged periods of time. * Ability to occasionally stoop, bend, kneel, crouch, reach, and twist. * Ability to lift, carry, push, and/or pull light to moderate amounts of weight 50 lbs. * Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. * Ability to verbally communicate to exchange information. 

Responsibilities

The Sales Operations Analyst is responsible for maintaining data integrity in the CRM and ensuring timely updates from business leaders. They also manage stakeholder follow-through and support reporting and insights for sales forecasts.