Sales Operations and Enablement Manager at Everise

Bonifacio, Misamis Occidental, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Site Visit Coordination, Client Hosting, Transportation Management, Catering Arrangements, Branding Asset Ordering, Team Coordination, Project Management, Call Center Operations, Culture Events, Reporting, Presentation Skills, Problem-Solving, Content Management System, Sales Enablement, Administrative Support, Vendor Management

Industry

Outsourcing and Offshoring Consulting

Description

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! We are seeking a happy, positive, creative, highly organized, and detail-oriented Sales Operations and Enablement Manager to Key Responsibilities Site Visit Coordination: Coordination of Site Visits: Organize and oversee site visits for clients, ensuring all logistics are planned and executed effectively. Client Hosting: Serve as the primary point of contact for clients during site visits, providing a welcoming and informative experience. Transportation Management: Coordinate transportation arrangements for clients, including scheduling and logistics for pick-up and drop-off services. Catering Arrangements: Manage catering orders for site visits, including menu selection, dietary restrictions, and timely delivery to ensure a seamless experience for clients. Ordering Branding Assets: Coordinate the procurement and setup of branding materials, such as signage, promotional items, and presentation materials, to enhance the client experience during site visits. Team Coordination: Collaborate with internal teams to ensure all aspects of the site visit are covered, from facility readiness to staff availability. Project Management: Manage multiple site visit projects simultaneously, ensuring timelines and deliverables are met. Call Center Operations: Utilize knowledge of contact centers to prepare and coach team members on how best to present their parts of the site visit, ensuring consistent and compelling messaging to the client. Culture and Engagement Events: May organize employee and company culture events, including activities designed to foster employee well-being. Reporting and Documentation: Maintain accurate records of site visits, client feedback, and logistical arrangements for continuous improvement. Presentation Skills: Create and update PowerPoint presentations and the ability to communicate effectively in a presentation environment Problem-solving: Promptly and effectively address any issues or challenges that arise during the planning and execution of site visits. Flexibility: Participate in meetings, dinners, events outside of normal business hours as required to support the events. Content Management Support: Manage, coordinate and optimize Content Management System to ensure easy access to sales collaterals and training resources. Support onboarding and continuous training programs, including coordination of educational sessions and content updates. Facilitate content sharing and communication across sales and marketing teams to improve readiness. Use data and feedback to identify skill gaps and collaborate with Sales Operations, Solutions and Demand Generation teams on improvement strategies. Monitor content effectiveness, gather feedback, and contribute to the ongoing sales enablement strategy. Growth/Sales Administrative Support: Provide day-to-day administrative support to Growth Organization (Sales, Client Services, Sales Operations, Demand Generation Teams) including coordination with cross-functional teams, placing purchase requests, sales activities documentation, etc. Qualifications: 3+ years of experience in contact center operations, event logistics, and/or project management. Bachelor’s degree in business administration or a related field preferred. Proficient in Microsoft Office Suite and familiarity with CRM and project management tools. Strong interpersonal skills and a customer-focused mindset. Demonstrated creativity in planning successful events and engagement experiences Ability to have informative, lively, and casual conversations with executive-level clients. Experience managing professional corporate client site visits and events Project management experience and attention to detail Excellent English communication and presentation skills Ability to multi-task and manage vendor relationships Ability to be flexible, think on your feet, problem-solve Self-starter, takes initiative Collaborates and works well cross-functionally Creative thinker, bringing new ideas to make client site visits great Experience managing budget, expenses, and invoices Ability to work under pressure and manage competing priorities If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness! Learn more at www.weareeverise.com.

Responsibilities

The role centers on managing and executing logistics for client site visits, including coordination of transportation, catering, and branding assets, while also utilizing contact center knowledge to prepare teams for client presentations. Additionally, the manager will support sales enablement by coordinating content management systems and providing administrative support to the Growth Organization.