Sales Operations Associate (Arabic and English Language is a Must) at SITA Switzerland Sarl

Jeddah, Makkah, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales operations, Account management, Contract management, Revenue assurance, Cash collection, Stakeholder coordination, Financial reporting, Invoicing, Project management, Negotiation, Commercial awareness, Risk management, Data analysis, Arabic language, English language

Industry

IT Services and IT Consulting

Description

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: This role sits within the Sales and Account Management team and plays a critical role in supporting the commercial success of assigned accounts. You will act as a commercial and operational enabler, ensuring strong coordination across Sales, Delivery, Finance, and Customer stakeholders. While the role does not carry a sales target, it is instrumental in ensuring that booked business is executed, invoiced, and converted into cash efficiently. You are detail-oriented, proactive, and results-driven, with a strong ability to follow through, challenge when needed, and drive alignment across multiple stakeholders. WHAT YOU WILL DO: Commercial and Account Support Support Account Managers in the execution of customer engagements, ensuring alignment between commercial commitments, contracts, and delivery. Act as a central coordination point between Sales, Delivery, Finance, and customer stakeholders. Ensure consistency between opportunity scope, signed contracts, and execution realities. Revenue Assurance and Cash Collection (Core Focus) Support end-to-end invoice lifecycle management, ensuring invoices are submitted in line with contractual terms, milestones, and purchase orders. Perform rigorous follow-up on invoice submission and customer acceptance. Engage proactively with customer departments including Finance, Procurement, Treasury, Accounts Payable, IT, and Contracts to facilitate timely payments. Conduct proactive and, where required, on-site follow-ups to accelerate payment cycles. Maintain a comprehensive tracking sheet for all assigned accounts (invoice status, payment timelines, aging, risks). Identify and escalate payment delays, disputes, and contractual misalignments. Provide weekly reporting to VP Commercial/Sales, highlighting status, risks, and mitigation actions. Ensure strong alignment between project delivery, invoicing readiness, and cash collection. Contract and Commercial Alignment Support the Contract Manager and Sales team in contract preparation, review, and amendments. Ensure alignment with: Local Saudi regulatory requirements Customer-specific practices SITA commercial and financial interests Identify contractual gaps that may impact invoicing or payment cycles. Contribute to structuring agreements that optimize cash flow and reduce financial exposure. Coordination and Execution Support Track key activities across accounts to ensure smooth execution of commitments. Coordinate internal stakeholders to ensure timely delivery, invoicing readiness, and issue resolution. Support change requests, purchasing follow-ups, and administrative coordination when required. Reporting & Documentation Produce accurate and timely reporting including account updates, risk logs, and collection tracking. Ensure high-quality documentation supporting internal governance and customer interactions. Research and Continuous Improvement Analyze account and project data to identify improvement opportunities. Support initiatives to enhance commercial discipline, invoicing processes, and customer experience. KEY PERFORMANCE INDICATORS (KPIs) Success in this role will be measured through: Cash Collection Performance Improvement in collection timelines and reduction of overdue receivables Increased proportion of invoices collected within agreed payment terms Revenue Realization Discipline Strong alignment between delivery milestones, invoicing, and payment collection Reduction in invoice-to-cash cycle time Invoicing Accuracy and Timeliness High rate of “right-first-time” invoices with minimal disputes or rejections Timely invoice submission in line with contractual milestones Tracking and Reporting Quality Accurate, complete, and up-to-date tracking of all assigned accounts Consistent and insightful weekly reporting to VP Commercial/Sales Stakeholder Engagement Effectiveness Proactive follow-up leading to resolution of payment delays Effective coordination across internal teams and customer departments Contractual and Commercial Alignment Reduction of issues caused by misalignment between contracts, delivery, and invoicing Early identification and mitigation of commercial risks WHO YOU ARE: Business or Administrative degree or equivalent experience Formal contract management/project management/negotiations training is a plus Experience supporting Sales, Account Management, Project/Program or Contract/bid environments Exposure to commercial operations, invoicing, or contract management is highly desirable Experience in IT, aviation, or complex B2B environments is a plus KNOWLEDGE and SKILLS Key Strengths Strong follow-up and execution discipline Ability to navigate complex customer organizations High attention to detail with a results-oriented mindset Strong stakeholder coordination and communication skills Commercial awareness (contracts, invoicing, payment cycles) Core Competencies Stakeholder management Communication for impact Producing results Managing risk and escalation Cross-team collaboration Customer focus Bottom of Form Qualifications WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Responsibilities

The role involves supporting account managers by coordinating between sales, delivery, and finance teams to ensure smooth execution of commercial engagements. Key tasks include managing the end-to-end invoice lifecycle, ensuring timely cash collection, and maintaining accurate reporting on account status and risks.