Position Description
Our sales operations team drives company growth by finding new customers, retaining current ones, and delivering innovative solutions that enhance our products and service. As a Sales Operations Coordinator 1, you’ll play a key role in building relationships and promoting our brand with a focus on positivity, honesty, and professionalism.
This entry-level position is ideal for someone who thrives in a fast-paced, customer-focused environment and wants to grow in a sales support or coordination role. If you’re known for your reliability, clear communication, and ability to build rapport quickly—especially over the phone or email—we want to hear from you. If you’re organized, tech-savvy, and excited about the idea of supporting a winning sales team, this could be the perfect role for you.

Job Responsibilities

• Source new sales opportunities through inbound lead follow-up and incoming calls and emails
• Track activities and notes in our CRM system to ensure smooth coordination and follow-up
• Support account managers by routing qualified opportunities for follow-up and closure
• Prepare and send accurate quotes and customer communication
• Use expert product knowledge to understand customer needs and recommend tailored solutions
• Collaborate with team members to troubleshoot issues and ensure smooth hand-offs
• Respond to general inquiries, resolve problems, and offer helpful recommendations
• Communicate cross-functionally with production teams and shipping carriers to ensure timely solutions
• Enter and track orders in our systems; manage sample room inventory and coordinate sample shipments
• Upsell inbound orders and cross-sell other services where appropriate

REQUIRED QUALIFICATIONS

• 1+ year of experience in customer service, sales, or a similar role
• Demonstrated success working in a performance-driven environment
• Excellent verbal and written communication skills, empathy, creativity, and a friendly, professional demeanor
• Strong active listening skills, attention to detail, and organizational ability
• Tech-savvy and confident using computer software, CRM platforms, and online tools
• Experience using HubSpot or similar CRM software is a strong plus
• Comfortable balancing multiple tasks, shifting priorities, and managing time effectively
• Punctual, reliable, and receptive to feedback and growth opportunities
• Willingness to learn and contribute to a team-driven culture
• Authorized to work in the U.S. (Note: we don’t sponsor visas)

PREFERRED QUALIFICATIONS

• Experience in retail sales, automotive sales, or franchise-based customer service environments
• Background using recognition, incentive, or goal-tracking platforms
• Familiarity with Asana or similar project/sales management tools
• Previous involvement in community engagement, volunteerism, or company culture-building efforts
• Demonstrated leadership potential or experience participating in leadership development programs
• Interest in long-term growth within sales operations, account management, or customer experience roles

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

Additional Information
Velociterra/Arrow Emblems/HPI Emblem offer great benefits including: PTO, health insurance, dental insurance, vision insurance, 401K matching, on-the-job training, and monthly company lunches. You’ll enjoy working in our safe and inclusive environment. Apply now and come join us!

• Source new sales opportunities through inbound lead follow-up and incoming calls and emails
• Track activities and notes in our CRM system to ensure smooth coordination and follow-up
• Support account managers by routing qualified opportunities for follow-up and closure
• Prepare and send accurate quotes and customer communication
• Use expert product knowledge to understand customer needs and recommend tailored solutions
• Collaborate with team members to troubleshoot issues and ensure smooth hand-offs
• Respond to general inquiries, resolve problems, and offer helpful recommendations
• Communicate cross-functionally with production teams and shipping carriers to ensure timely solutions
• Enter and track orders in our systems; manage sample room inventory and coordinate sample shipments
• Upsell inbound orders and cross-sell other services where appropriat