Sales Operations Coordinator at Made By Gather
Montréal, QC, Canada -
Full Time


Start Date

Immediate

Expiry Date

13 Sep, 25

Salary

65000.0

Posted On

16 Jun, 25

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

Made by Gather - the company behind America’s fastest-growing kitchenware brands. Founded in 2003 by entrepreneur Shae Hong, Made by Gather makes super-premium design and innovation accessible to the world through our kitchenware and lifestyle brands Beautiful by Drew® and bella®. We’ve spent 20+ years developing our special sauce, bringing trend-forward design to each of our brands, combined with innovative marketing strategies and collaborative strategic relationships with leading omni-channel retailers.
At our core, we’re built on design, quality, agility, and innovation, and we’re looking for driven individuals who are ready to make an impact. We don’t just create great products; we hustle to bring bold ideas to life, take ownership of our work, stand united as a team, and focus on sales and results while staying fully engaged in everything we do.

This full-time opportunity offers competitive pay and a comprehensive benefits package that supports your growth and well-being. At Made by Gather, we have you covered:

  • Hybrid work schedule
  • Extended medical benefits
  • Health Spending Account
  • Retirement Savings with Company Match
  • Employee Assistance Program
  • Discount on our products
  • Annual Work from Home Stipend
  • Holiday week off in December
  • Summer Fridays
  • Free access to fitness center with lockers and showers in office building
  • Private courtyard
  • Direct access to McGill metro and REM station
  • Adjacent to Time Out Market and other restaurants and retailers
  • Dynamic environment surrounded by beauty; we provide coffee, drinks, and snacks to fuel you all day.

If you’re looking for a workplace that values initiative, creativity, and results, while giving you the tools to thrive with our company learning and development programs, this is the place for you.

Responsibilities
  • Be the go-to point of contact for key clients, providing timely updates, answering inquiries, and ensuring an excellent customer experience throughout the sales process
  • Collaborate across departments to drive project execution and deliver on client expectations
  • Support Sales Directors and Managers by preparing accurate proposals, reports, and client-facing presentations
  • Monitor timelines and flag potential risks early, ensuring smooth communication and problem-solving with stakeholders
  • Spot inefficiencies in our sales processes, contribute to solutions, and help implement improvements that increase speed and accuracy
  • Maintain accurate pricing and product data across internal platforms and customer portals
  • Manage purchase orders, ensuring timely and compliant processing from entry to fulfillment
  • Oversee chargebacks and deductions, resolving discrepancies in line with company policies
  • Keep track of key sales operations metrics using internal trackers and tools
  • Review deliverables to ensure they meet internal standards and client requirements
  • Stay current with customer compliance requirements and update internal documentation (SOPs) accordingly
  • Support the broader Sales Operations team with administrative and operational tasks as needed
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