JOB OVERVIEW

The Sales Operations Coordinator is responsible for supporting the Strategic Sales Team by managing and fulfilling customer orders, understanding inventory requirements and adhering to company process controls. This role is responsible for ensuring customer satisfaction, maintaining positive relationships with customers and understanding inventory levels and their impact on order fulfillment. Key competencies of the role are strong data entry skills, being detail-oriented and excellent customer service skills.

SKILLS AND QUALIFICATIONS

• 3-5 years of experience in business, sales, or a similar role required.
• High school diploma or equivalent required.
• Experience in heavy-duty transportation industry preferred.
• Shown professionalism through clear and concise communication (written and verbal) with internal teams, external customers and key stakeholders.
• Intermediate understanding and use of Microsoft Office Suite products.
• Experience using an ERP system is a plus.
• Ability to type 50+ words per minute.
• Ability to manage priorities and met multiple deadlines simultaneously.
• Critical thinking skills and solution-oriented mindset.
• Strong data entry skills (alphanumeric) required.
• Team-oriented mindset and strong work ethic.

PHYSICAL REQUIREMENTS

• Must be able to lift/carry 50 lbs. infrequently.
• Prolonged periods of sitting at a desk and working on a computer.
• Affordable Medical, Dental, and Vision Insurance
• 401(k) + Company Match!
• Life Insurance/Accidental Death/Long Term Disability – Company Paid
• Supplemental Life Insurance
• PTO after 30 days
• Paid Holidays after 30 days
• Parental Leave after 6 months
• Employee Assistance Program (EAP)
  Employees are eligible for benefits the 1st of the month following 60 days

Order Management

• Process orders placed by phone or email in a timely and accurate manner within the company’s enterprise resource planning (ERP) system.
• Verify order details such as product availability, pricing, customer information and shipping details to prevent errors.
• Acknowledge, enter, and send confirmations for customer orders for shipped and local deliveries.
• Coordinate product deliveries to customers with warehouse personnel daily.
• Schedule, coordinate and follow-up on shipments to guarantee timely and accurate deliveries.
• Identify and resolve issues regarding orders and shipments.

Customer Service

• Develop over the phone, electronic, and in-person relationships with customers.
• Research availability of parts to fulfill sales orders in a timely manner.
• Resolve problems for customers and internal teams by trouble shooting, then researching and implementing solutions. Escalate unresolved problems to management.
• Collaborate with other departments to resolve customer service issues or requests.
• Serve as a back-up for other Strategic Sales team members as needed.

Inventory Planning Support

• Assists in the inventory planning function by providing accurate and timely input on sales trends.
• Provide input to Operations for inventory planning of the location ensuring availability of product while assisting to realize supply efficiencies.
• Identify where sales trends caused demand change and explore reasoning to implement corrective action or other adjustments to account for the trend.
• Monitor inventory levels, warehouse stock and product flows.
• Ensure data accuracy and integrity within ERP system.

Market and Parts Expertise

• Grow technical knowledge of parts essential to the heavy-duty vehicle aftermarket to answer customer questions, suggest options and support achieving sales.
• Use catalogs and parts manuals to identify and sell heavy-duty truck and trailer parts.
• Keeps Sales and Operations aware of changes in the market, customers, and potential opportunities.