EXPERIENCE & QUALIFICATIONS

• At least 18 months of experience in a Sales Support (or similar) role.
• Prior experience within a small/scaling organisation.
• Experience of using a CRM system (HubSpot preferred but not essential).
• A genuine interest in technology to help improve everything inside and outside of work.
• Excellent working knowledge of Excel (we will be looking to test it!).
• Strong organisational and multitasking skills to support multiple teams effectively.
• Excellent written and verbal English communication skills.
• Ability to work collaboratively across all teams within the business.

THE ROLE

As a small but scaling tech-led business, this is an brand new role that has a multi functioned approach to help ensure the effective running of the business from an administrative perspective, with a longer term opportunity to move into a more client-facing role over time.
Primarily, this role reports the Sales function, inclusive of supporting six Account Executives (AEs) and two Trading Solutions (TS) Managers, ensuring smooth sales operations, enhancing customer engagement, and driving commercial efficiency.
This role will also pick up to a lesser extent general administrative functionality across the business, with a dotted line into our Exec Team. This will mean getting your sleeves rolled up, helping out with everything from the production of investor reports, to ensuring that the office fridge is stocked (and everything in between!)
We operate a hybrid approach to working here at Sphere, and we will expect this role to be in the office for at least three days each week.

RESPONSIBILITIES

• Sales Team Support – Assist AEs with significant client pitches, post-sales follow-up, and managing trial logistics to ensure smooth onboarding and engagement.
• Customer Engagement – Collaborate with Trading Solutions (TS) to improve customer interactions and support ongoing engagement strategies.
• Marketing Coordination – Work closely with marketing to support campaigns, manage the CRM (HubSpot), and ensure the sales team has the necessary collateral.
• Event Preparation – Assist in planning and executing industry events, ensuring materials and schedules are in place.
• Administrative Support – Handle scheduling, data entry, and reporting on sales performance metrics.
• Performance Monitoring – Track key sales and customer success indicators, ensuring data accuracy and reporting insights to the team.
• Performance Management – creating reports and dashboard to track sales team activity, attainment to target and performance continuity.
• General Admin – assisting the business & Exec with general admin, from production of reports, to minute taking, or other duties as may be required
• Office Management – primary contact with building management, ensuring the smooth running of the office, including ordering stock, liasing with maintenance, etc.
• Confidential Information – comfortable handling confidential and sensitive information