Sales Operations Data Analyst

at  ELMO Software Pty Ltd

INTRODUCTION:

Who we are…
Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making.
At ELMO, our purpose is to unleash the impact of HR. Designed with flexibility and scalability in mind, ELMO’s one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes. Leveraging powerful technology, automation, and data analytics, ELMO Software equips organizations with the tools they need to drive efficiency and enhance employee engagement.
Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology!
Life & Culture…
At ELMO, you’ll join an extraordinary team dedicated to making a significant impact. We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives.
As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth. Here, you’ll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions. Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience!

DESCRIPTION:

About the opportunity..
The core responsibilities of the Sales Operations Data Analyst includes but is not limited to:

Data Collection & Management

• Gather, clean, and maintain large datasets related to sales performance, including sales revenue, pipeline metrics, and CRM data.
• Ensure data integrity and consistency across multiple systems & tools (e.g. Salesforce, Excel, Zone), working with Salesforce Administrators to ensure data integrity best practice.
• Undertaking Lead list quality improvement and prepping for upload into Salesforce/CRM
• Work closely with stakeholders to gather and analyse requirements.
• Provide technical guidance and recommendations on Salesforce best practices and solutions.
• Participate in project meetings and contribute to project planning and timelines.

Data Analysis & Reporting

• Perform in-depth analysis on sales trends, forecasting, and performance metrics to identify opportunities for optimization.
• Create and deliver regular reports and dashboards that track key performance indicators (KPIs) for sales teams and leadership.
• Develop ad-hoc reports to answer specific business questions and provide insights.
• Having a deep understanding of how and where core commercial data is captured and represented.

Sales Performance Optimization

• Identify patterns, inefficiencies, and bottlenecks in the sales process through data analysis and collaborate with sales leaders to address them.
• Work closely with Sales and Marketing teams to provide data-driven recommendations on pipeline management, lead generation, and conversion strategies.

Forecasting & Trend Analysis

• Assist in the development of sales forecasts by analyzing historical data and market trends.
• Support the Sales Operations team in preparing quarterly and annual revenue projections.

Process Improvement & Automation

• Identify opportunities to automate and streamline sales reporting processes using BI tools (e.g., Tableau, Power BI) and scripting (e.g., SQL, Python).
• Implement best practices for data visualization and reporting that improve the accessibility and effectiveness of sales data.
• Develop and maintain documentation on report requirements, data definitions, and report generation processes within Salesforce system.
• Provide training and support to end-users on report generation, dashboard navigation, and data interpretation.
• Create user guides and documentation to promote self-service reporting capabilities.
• Ensure compliance with ELMO’s information security privacy policies and procedures.

Collaboration & Communication

• Act as a key liaison between the Sales, Finance, and Marketing teams, ensuring alignment on data definitions, reporting requirements, and performance metrics.
• Present findings and recommendations to sales leadership and other stakeholders in a clear and concise manner.

SKILLS AND EXPERIENCES:

Desired Skills and Experience

• 4+ years of experience in data analysis, preferably in an operations function, sales analytics.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strength in creating insights and uncovering trends based on customer & sales data.
• Experience in sales data analysis, including performance, forecasting, pipeline.
• Ability to come up with a hypothesis explaining the current insights and trends, and support it with data driven insights.
• Understanding of sales performance metrics, compensation models, and incentive structures.

Technical Skills

• Strong experience with Salesforce.com platform.
• Advanced proficiency in data analysis tools - Microsoft Excel / Google Sheets, Power BI or similar a bonus, SQL and/or Python.
• Salesforce Reporting certifications a plus.

Sounds like you? Apply now!
ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMO’s ISO27001:2022 Certified security policies and practices

Please refer the Job description for details