Sales Operations Executive - Financial Services at Rewardsco

Umhlanga Rocks, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Financial Services, Strategic Planning, Compliance Governance, Performance Management, Data Analysis, Contact Centre Management, Operational Excellence, Revenue Management, Risk Management, Leadership, Process Improvement, Conversion Optimization, Workforce Planning, Stakeholder Engagement

Industry

Outsourcing and Offshoring Consulting

Description

Build. Scale. Own Performance. We are seeking a highly experienced Sales Operations Executive to take full end-to-end ownership of our Financial Services sales engine. This is a senior executive role for a proven operator who has successfully built, scaled, and optimised structured, high-performance sales environments within regulated industries. This is not a regular leadership roll, it includes a systems and performance ownership mandate. You will design and embed the operating frameworks that drive consistent, predictable, and repeatable revenue delivery across multiple campaigns in a high-volume contact centre environment. You will be accountable for operational integrity, commercial output, compliance governance, and scalable execution across a multi-layered leadership structure. Core Accountability Full accountability for revenue delivery across all Financial Services campaigns Design and embed structured operating frameworks that ensure consistent, repeatable commercial performance at scale Own the end-to-end sales operating model across multiple outbound campaigns, ensuring disciplined execution against targets Establish and enforce performance rhythms across recruitment, onboarding, training, QA, dialler strategy, workforce planning, and conversion optimisation Lead strict compliance governance and regulatory adherence as a non-negotiable foundation of operational execution and sustainable growth Ensure all campaigns operate within defined regulatory frameworks, risk standards, and audit requirements Drive performance through deep analytical insight, including conversion rates, revenue per agent, productivity, QA outcomes, and retention metrics Translate data into decisive operational interventions and continuous performance improvement Lead enterprise-wide continuous improvement across people, process, systems, and technology Oversee campaign launches, stabilisation, and scale phases with operational precision Build and enforce leadership accountability across all management layers Engage internal and external stakeholders with strong commercial credibility and operational authority What You Bring 8–10+ years’ senior leadership experience in Financial Services, BPO, contact centre, or high-volume regulated sales environments Demonstrated success in building and scaling structured sales operating systems with direct revenue accountability Strong capability in designing frameworks that drive consistency, productivity, and commercial predictability Deep expertise in regulated environments, compliance frameworks, and governance-driven sales execution Advanced analytical capability with a strong ability to interpret performance data and drive operational action Proven experience leading large, multi-layered teams with strict performance accountability Strong operational discipline with the ability to execute strategy at pace and scale Experience in insurance, lending, or similar financial products is highly advantageous Qualifications Relevant qualification in Business, Operations, Finance, or Management (advantageous) FAIS accreditation (required) Experience as a Key Individual (preferred) Exposure to Lean, Six Sigma, COPC, or operational excellence methodologies advantageous Why This Role? This is a rare opportunity to build and scale a high-performance financial services sales engine within a tightly regulated environment. You will play a critical executive role in shaping operational excellence, revenue discipline, and long-term organisational credibility. If you are a systems-driven operator who builds structure, leads through data, and delivers commercial outcomes at scale, this role is designed for you Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples Click this link to apply via our Careers Portal: https://www.rewardscocareers.com/search-jobs/ By applying for this role you are accepting Rewardsco’s Terms and Conditions. Click here to view them: https://www.rewardscocareers.com/wp-content/uploads/2025/01/Rewardsco-Group-Privacy-Policy.pdf

Responsibilities

The Sales Operations Executive will have full accountability for revenue delivery and the design of structured operating frameworks across multiple financial services campaigns. They are responsible for ensuring disciplined execution, regulatory compliance, and continuous performance improvement through data-driven interventions.