Sales Operations at International SOS Government Medical Services

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Customer Service, Salesforce, Accounts Receivable, Billing, Invoicing, Organizational Skills, Time Management, Communication Skills, Interpersonal Skills, Process Improvement, Confidentiality, MS Office, CRM, ERP, Customer Orientation

Industry

Medical Practices

Description

Overall, Purpose of the Job The Sales Operations Coordinator is a key member of a centralized support team dedicated to enabling the success of the Account Management, Business Development, and Client Services teams. This role delivers exceptional customer service to visitors and callers at corporate headquarters, while also providing administrative assistance across departments as needed to ensure smooth and efficient operations.Key Responsibilities Sales Operations Ensure the smooth and efficient execution of core Sales Department processes to support business objectives. Serve as the primary point of contact for Salesforce automation, including system updates, troubleshooting, and user support. Manage the onboarding process for all new and renewing clients, ensuring timely and thorough completion of required steps including completing Operation / Billing Procedures. Coordinate Accounts Receivable activities in collaboration with Sales and Finance teams to maintain accurate and timely billing. Support training and education programs by managing billing and invoicing functions. Process sales orders, including Exchange Kit requests and other materials submitted by the sales team. Sales Administration Prepare, organize, and maintain a variety of records, documents, files, and reports to support the Sales Department’s operations. Handle all client-related information encountered during the course of work with strict confidentiality, in full compliance with HIPAA and other applicable privacy regulations. Reception/Administrative Answer incoming calls via the corporate switchboard and route them to the appropriate departments or personnel. Greet and assist visitors at MedAire’s corporate headquarters, ensuring a professional and welcoming experience. Monitor and respond to inquiries received through general inboxes, including SalesOps, Kit Exchange, Training, and all OEM-related inboxes. Perform other duties as assigned to support departmental and organizational needs. Required Skills and Knowledge Strong written and verbal communication skills for effective internal and external correspondence. Excellent interpersonal abilities with a professional and approachable demeanor. Demonstrated customer-centric mindset with a commitment to serving both internal and external stakeholders. Exceptional organizational and time management skills, with attention to detail. Proven ability to manage multiple projects and priorities simultaneously in a fast-paced environment. Familiarity with process improvement methodologies and a proactive approach to implementing change. Skilled in prioritizing tasks and managing competing deadlines with efficiency and accuracy Required Competencies Customer Orientation. Results Orientation. Persuading and Influencing. Planning and Organizing. Leadership and Commitment to excel. Resilient, resourceful, optimistic, and energetic. Strong sense of accountability and ability to work under pressure. MS Office applications: Word, PowerPoint, and Excel CRM (Salesforce) / ERP (SalesPad / Great Plains) experience preferred Required Work Experience At least 3 years experience in successful administrative positions At least 1 year in a sales operations role or competent in the use of sales automation systems At least 1 year in a sales role (inside or outside) Required Qualifications High School diploma or equivalent Bachelor's Degree preferred Required Languages English proficiency. Portuguese or Spanish proficiency (Desired) Travel / Rotation Requirements None Footer MedAire is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Responsibilities

The Sales Operations Coordinator ensures the smooth execution of core Sales Department processes and serves as the primary contact for Salesforce automation. This role also manages client onboarding and coordinates Accounts Receivable activities.