Sales Operations Lead

at  Avenga x Qinshift

THIS IS US

At Qinshift and Avenga we are merging together to start a new era of technology that matter. Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.

• Commercial Model Design: Developing and Standardizing Sales Processes: Design, monitor, and continuously improve the Business Winning Process, including sign-off procedures and handovers to ensure a streamlined approach across verticals
• Client Tiering and Service Models: Create a client-tiering system and align tier-relevant service models, including commercial and delivery splits, account assignments, and tailored service levels to drive high- value client relationships
• Sales Compensation, Quota-Setting, and Monitoring: STIP and Quota Management: Develop and implement incentive plans (STIP), set and adjust quotas, and manage related changes, including account assignments, sales role adjustments, and conflict resolutions
• Sales Performance Monitoring: Track and report on sales performance in relation to quota attainment, implementing necessary changes and resolutions to maximize team performance and accountability
• Sales Activity Management: Activity Standards and Monitoring: Define, implement, and monitor standard sales activities for both new business development and existing clients. This includes setting expectations for meeting frequency, Quarterly Business Reviews (QBRs), account planning, and rate adjustments
• Sales Enablement and Best Practices: Establish guidelines and tools to ensure consistent, high-quality client interactions, supporting the sales team with effective resources and training to improve client retention and satisfaction
• Cross-Functional Collaboration and Continuous Improvement: Process Improvement Initiatives: Identify and implement continuous improvement initiatives across Sales and Operations, harmonizing processes and promoting best practices to drive efficiency and quality in sales execution
• Collaboration with Internal Stakeholders: Foster open communication with key stakeholders across departments, including Finance, Marketing, and Customer Success, to align on shared objectives and achieve a unified approach to sales and client engagement
• Support in Decision-Making Processes: Provide relevant data and insights to guide structured, data- informed decision-making across the organization, helping the sales team navigate complex client situations and maximize strategic outcomes
• Customer-Centric Culture and Sales Team Support: Client-Focused Approach: Cultivate a high-performance, customer-centric culture within the sales team by aligning activities with client needs and reinforcing accountability for client satisfaction
• Continuous Learning and Process Excellence: Promote an environment focused on continuous learning, encouraging the team to adopt new processes, tools, and best practices that enhance sales efficiency and quality