WHAT YOU BRING TO THE ROLE

• Relevant Bachelor’s degree in business, sales, or related field AND 5 years experience in sales operations or a similar role (eg. Marketing, Operations) OR 10+ years if no Bachelors Degree
• Excellent organizational skills and attention to detail
• Strong analytical skills and ability to identify trends
• Proficient in Microsoft Office, with aptitude to learn new software and systems
• Advanced power BI skills
• Experience with Salesforce or other CRM software
• Ability to work independently and with a team to meet deadlines.
• Highly motivated and results-oriented
• Ability to lead/take ownership with a strong business acumen.
• Problem-Solving Abilities: Strong problem-solving skills to identify project risks and issues early and develop effective solutions.
• Excellent verbal and written communication skills to effectively convey project goals, updates, and results to stakeholders at all levels.
• Exceptional time management skills to juggle multiple projects and priorities simultaneously.
• Ability to travel up to 10-15% of the time

Duties & Responsibilities

• Analyze sales data to identify areas of improvement and executes strategies for optimizing sales processes, platforms and procedures.
• Support the PLT (Passenger 7 Light Truck) & TT (Truck Tire) sales teams by creating and managing CRM/Power BI with process improvement, measurement, tracking and analytics relevant to their functional areas.
• Participate/lead key sales projects aimed at improving sales and operational efficiencies and support account creation/EDI connections.
• Generate and maintain accurate reports, detailing various aspects of sales operations data, including but not limited to sales figures, customer trends, and employee productivity.
• Design business planning tools for PLT & TT Sales Teams
• Partner with Sales and Marketing departments to support customer tradeshow, events, and sales team meetings.
• Be the primary point of contact for all sales operations inquiries, managing and responding to requests, answering questions and addressing concerns in a timely and professional manner.
• Coordinate with other departments as needed to resolve sales operations issues and ensure smooth communication and collaboration.
• Act as coordinator between Sales and Pricing (PLT, TT, Retread) to communicate price files and MAP activities.
• Enhance sales productivity by enabling the team to work smarter by organizing team training, marketing content, and Sales Force platform.
• Manage on-boarding training and scheduling of new sales talent including sales policies and procedures.
• Participate in Sales forecasting activities.
• Maintain internal and external sell in and sell out programs (Annual agreements, IPP platform, SIBP, InnerCircle, Car Dealer special programs, Retreader Agreements)
• Assist with the development and implementation of sales incentive programs.
• Maintain special requests, customer agreements and contract records system. (K2)
• Develop and implement (SOP’s) standard operating procedures for sales operations.
• Monitor compliance with sales operations procedures and take corrective action as necessary