Sales Operations Management Director at ServiceNow

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Operations Management, Sales Operations, Project Management, Budget Management, Leadership, Influencing Skills, People Management, Conflict Resolution, Strategy Alignment, Operational Excellence, Reporting, Forecasting, KPI Tracking, Change Management, AI Integration, Executive Presence

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: This EMEA centric and Global role will lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment. Lead and drive operational aspects of the Global Forecast Operational Cadence, including weekly forecast emails, analysis, operational dashboards, monitoring and measurement of communications activities Drive consistency across the GEO Reporting teams, with a focus on scale, analysis and usability Work directly with global sales leadership and sales operations leadership to drive special projects, forecast read outs, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed Ensure best practice implementation and operational excellence across entire function Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments Help support and lead purpose and culture of team and company Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes Superb leadership and influencing skills; ability to work collaboratively and cross-functionally Excellent people management skills and experience; ability to build strong, diverse, high performing teams Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset Sharp business judgment, ability to see "big picture" and to prioritize Executive presence, strong verbal and written communication Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or Remote

Responsibilities

This EMEA-centric and Global role involves leading, organizing, and managing business operations for the global Sales function, including handling executive-level special projects and collaborating cross-functionally. Key duties include driving the operational cadence for the Global Forecast, ensuring consistency across GEO Reporting teams, and tracking KPIs with leadership.