SALES OPERATIONS MANAGER

Job Req ID: 50720
Posting Date: 2 Sept 2025
Function: EE Contact Centres
Unit: Consumer
Location:Swansea Contact Centre, Swansea, United Kingdom
Salary: Competitive

• Leading a large, fast-paced operational team to deliver brilliant customer experiences every day.
• Owning performance across key metrics—think revenue, KPIs, and customer satisfaction.
• Coaching and developing Team Leaders to be the best they can be.
• Creating a culture where people feel valued, supported, and inspired to grow.
• Handling people matters with care and confidence—from absence and attendance to performance and development.
• Working with stakeholders to improve processes, solve problems, and add value for our customers.
• Getting involved in local community activities that help build EE’s reputation as a brand that cares.