Sales / Operations Manager at Elements Massage

Bellingham, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Leadership, Operations Management, Team Management, Performance Improvement, Client Experience, Staff Scheduling, Revenue Growth, Goal Setting, Recruiting, Training, Coaching, Customer Service, Problem Solving, Delegation, Communication, Organization

Industry

Wellness and Fitness Services

Description

Overview Are you a sales-driven leader who enjoys managing people, improving systems, and helping others feel their best? Elements Massage® Bellingham is seeking a Studio Manager to lead sales performance, oversee daily operations, and support a positive team culture in our growing wellness studio. This role is ideal for someone with sales leadership or operations management experience who enjoys building teams, improving performance, and creating an exceptional client experience. If you are looking for a long-term management opportunity in the wellness industry, this could be the perfect next step in your career. Contact us today! Responsibilities Oversee daily operations of the massage therapy studio to ensure smooth and efficient service Lead and manage the front desk sales team Drive membership sales and revenue growth Set and track sales goals and performance metrics Recruit, hire, train, and coach front desk staff Create staff schedules and ensure proper studio coverage Maintain a high level of customer service and client satisfaction Address and resolve client concerns or service issues Implement and maintain studio policies, procedures, and systems Monitor appointment schedules to maximize therapist utilization Maintain a clean, professional, and welcoming studio environment Support team development and promote a positive workplace culture Qualifications A successful Studio Manager believes in the therapeutic benefits of massage therapy and brings strong leadership and organizational skills. Preferred qualifications include: Management experience such as Sales Manager, Operations Manager, or General Manager Excellent leadership and team management skills Strong customer service orientation Ability to problem solve, set expectations, and delegate effectively Excellent verbal and written communication skills Strong interpersonal and motivational skills Highly organized with strong project management abilities Ability to work flexible hours including evenings, weekends, and holidays Proven ability to train, motivate, and lead a team MindBody software experience is a plus Benefits - Competitive base pay - Quarterly bonus opportunities - Paid Time Off (PTO) - Free massage therapy services - Leadership role in a growing wellness brand - Opportunity for career advancement within the company Legal Disclaimer ©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.

Responsibilities

The role is responsible for overseeing the daily operations of the massage therapy studio to ensure smooth service delivery and leading the front desk sales team to drive membership sales and revenue growth. Key duties include staff management, scheduling, maintaining high customer satisfaction, and implementing studio policies and systems.