Sales Operations Manager at Fairway Lawns, LLC

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Workforce Management, Performance Reporting, Forecasting, AI Tools, Sales Analytics, CRM Systems, Call Center Platforms, Process Improvement, Data Analysis, Operational Discipline, Staffing Models, KPI Monitoring, Sales Enablement, Documentation, Communication

Industry

Consumer Services

Description

Description About the Role We are seeking a Sales Operations Manager / Sales Operations Analyst to support and optimize the operational engine of our Sales organization. This role is critical to helping our call center and field sales teams hit aggressive growth targets in a highly seasonal business. You will own workforce management, performance reporting, forecasting, and the implementation of AI-driven tools that strengthen speed-to-lead, conversion, and daily sales execution. You will partner closely with Sales leadership to ensure our people, processes, and systems are aligned to perform at their highest level. If you are analytical, operationally driven, and energized by improving performance through data and process — this role is for you. What You’ll Do 1. Support and Optimize the Sales Operations Engine Document, maintain, and improve sales processes across call center, forms, and field sales workflows. Partner with Sales leadership to enforce SLAs, identify leakage, and drive operational discipline. Build tools and processes that help the sales organization work faster and more consistently. 2. Lead Workforce Management & Call Center Performance Optimization Build staffing and capacity models that predict hourly, daily, and seasonal demand. Monitor and improve key call center KPIs: occupancy, schedule adherence, abandonment, speed-to-lead, and contact rate. Use AI and automation tools to: Improve routing Predict high-risk calls Identify performance gaps Provide actionable insights back to Sales management to support coaching, performance improvement, and scheduling decisions. 3. Develop Reporting & Performance Insights In partnership with FP&A for executives, managers, and agents. Track conversion, contactability, speed-to-lead, productivity, and operational KPIs across the sales funnel. Provide daily/weekly insights that inform staffing adjustments, schedule optimization, script refinements, and performance coaching. Partner with Marketing to align on lead quality patterns and conversion trends. 4. Sales Enablement & Continuous Improvement Help refine scripts, objection handling, and coaching frameworks in partnership with Sales leadership. Leverage conversation intelligence tools (e.g., Invoca) to identify trends, skill gaps, and customer patterns. Deploy and manage AI-powered QA, training, and agent-assist technologies. Build documentation, process guides, and onboarding materials to support new agent ramp-up. What Success Looks Like Within 6–12 months, you have: A forecasting model that accurately predicts staffing needs for peak-season performance. An AI-enabled call center with improvements in: speed-to-lead quote rate abandonment overall sales conversion Operational dashboards used daily by Sales leadership. Significant reduction in leakage across call, form, and field sales workflows. Strong alignment between Sales, Marketing, and FP&A on KPIs, forecasting, and daily performance rhythms. What You Bring Experience 5–7+ years in Sales Operations, Call Center Operations, Workforce Management, Sales Analytics, or similar roles — ideally in B2C services or home services. Experience deploying or managing AI tools (agent assist, QA automation, forecasting models, conversation intelligence). Comfortable working with CRM systems, call center platforms (NICE, Five9, etc.), WFM tools, and performance dashboards. Skills Highly analytical — strong with modeling, Excel/Sheets, and operational decision-making. Process-driven — able to create structure, documentation, and repeatable workflows. Comfortable in a cross-functional environment supporting Sales, Marketing, and Operations. Able to lead change and implement new tools in fast-moving environments. Technical curiosity — SQL familiarity is a plus. Soft Skills High ownership and accountability Excellent communicator Comfortable with imperfect data and real-time decision-making Thrives in fast-paced, seasonal, high-stakes environments

Responsibilities

The Sales Operations Manager will support and optimize the operational engine of the Sales organization, focusing on workforce management, performance reporting, and the implementation of AI-driven tools. This role involves partnering with Sales leadership to enhance processes and drive operational discipline.