Ensure all colleagues on site adhere to XPO policies and procedures
Support the General Contract Manager with adherence to all compliance and legal obligations with a huge emphasis on safety
As O licence holder responsible for the overall fleet compliance for the site
Support strategy of carbon neutral and seek alternative delivery solutions to realise more sustainable offering to the customer
Responsible for contract team in ensuring objectives set and team managed in line with expected standards and protocols and providing the right level of support, coaching and development for the team
Effectively managing your time to ensure a safe and efficient service
Manage the relationship between XPO and our customers, constantly communicating across various stakeholders
Working closely with the onsite customer and warehouse provider on a day-to-day basis, you’ll support with period reviews and customer presentation in the contract managers absence.
Operational responsibility for KPIs across the network (Including but not limited to delivery performance, collection performance, vehicle fill, returns, complaints, claims and outstanding jobs etc).
Overseeing the co-ordination of sub-contractors/agency and associated payments for work carried out
Support Contracts General Manager in compilation of monthly invoicing and ensure no revenue attrition as a result of bad practices in the system
Ensure attendance on all appropriate service conference calls and/or delegation to colleagues as deemed appropriatE
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