We are seeking an experienced Sales Operations Manager to work closely with the CEO, COO and our technical teams to enhance the efficiency and effectiveness of Safearth's end-to-end sales and customer experience. This is a pivotal role responsible for optimising the systems, processes and tools that support our client journey, from initial enquiry through to ongoing customer support and long-term relationship management.

You will lead the continuous improvement of our sales and after-sales support processes, including customer-facing platforms such as our websites, webstores and MySafearth Support Centre, together with the commercial systems and bespoke software that underpin our operations.

The role supports the growth of all Safearth offerings, including consulting services, training, software, engineering instruments, and our portfolio of proprietary and partner technology solutions.

Working collaboratively with our consultants, technical specialists and leadership team, you will empower client-facing staff through coaching, mentoring and support on complex sales opportunities. You will also contribute to sales strategy, customer engagement, sales enablement, product commercialisation and continuous business improvement, making this an ideal opportunity for someone who enjoys building scalable systems, supporting technical experts and helping innovative engineering solutions succeed in the market.

Key Responsibilities

• Develop and execute sales and business development strategies across Safearth's software and technology portfolio.
• Build, implement and improve sales processes, structure and workflows .
• Manage and grow existing client relationships, ensuring high levels of customer satisfaction and retention.
• Represent Safearth's proprietary products, software platforms and instrumentation solutions in the market.
• Lead the commercial relationship and growth strategy for XGSLab within the region.
• Coordinate marketing campaigns, product promotions and customer engagement initiatives.
• Work with technical teams to support product demonstrations, trials and solution implementation.
• Utilise and support client facing staff
• Monitor market trends, competitor activity and emerging opportunities.
• Deliver sales forecasts, pipeline reporting and performance metrics.

About You

You are a relationship-driven sales professional with a strategic mindset who can confidently engage with technical and commercial stakeholders alike.

You will ideally bring:

• Proven experience in sales, business development or account management.
• Experience selling software, technology, engineering, technical or B2B solutions.
• Strong commercial acumen and a track record of achieving growth targets.
• Excellent communication and stakeholder management skills.
• Ability to build trusted relationships with clients, partners and internal teams.
• Strong organisational and project management capability.
• A proactive, self-driven approach with a focus on delivering results.
• Engineering, technical or software industry exposure will be highly regarded but is not essential.
• Why Join Safearth?