Sales Operations Manager at Wolters Kluwer

Cluj-Napoca, Masovian Voivodeship, Romania -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Revenue Operations, Data Analysis, CRM Systems, Salesforce, HubSpot, Forecasting Models, Lead Management, Stakeholder Management, Communication, Process Optimization, Territory Planning, Compensation Tracking, GTM Tools, Pricing Strategy, B2B Sales

Industry

Software Development

Description

Sales Operations Manager As Sales Operations Manager, you will be working at Libra, part of Wolters Kluwer’s Legal & Regulatory Division. Within Legal & Regulatory division we help legal and compliance professionals enhance productivity, mitigate risk, and solve complex problems confidently. Libra, is Europe’s fastest-growing legal AI Workflow solution. By combining Libra’s advanced AI technology with Wolters Kluwer’s trusted, AI-enhanced legal content, we provide an integrated platform for research, drafting, and document analysis. This powerful combination sets a new standard for legal AI—offering unmatched accuracy, compliance, and depth to help customers work smarter, faster, and more securely. About The Role As Sales Operations Manager, you will design, implement, and optimize the systems and processes that drive Libra’s go-to-market success. Reporting directly to the Head of Sales, you’ll act as the strategic link between Sales, Marketing, Customer Success, and Finance—ensuring operational excellence, data integrity, and actionable insights across the entire revenue funnel. This is a hands-on, high-impact role for someone passionate about building structure, enabling teams, and turning data into decisions. What You’ll Do Manage WK Libra CRM systems and interface with Wolters Kluwer Salesforce, creating dashboards and reports to ensure data accuracy and visibility across the sales and marketing funnel. Build and maintain forecasting models for ARR, pipeline health, and conversion metrics to support strategic decision-making. Develop scalable workflows for lead management, opportunity stages, and handoffs between GTM functions. Translate sales data into actionable insights to guide strategy, resource allocation, and territory planning. Partner with Sales and Finance leadership to streamline onboarding, quota planning, compensation tracking, and playbook development. Work closely with Marketing, Finance, and Customer Success to align campaigns, pipeline goals, and reporting frameworks, while coordinating with local Wolters Kluwer sales operations. Evaluate, implement, and manage GTM tools (e.g., HubSpot, Salesforce, Notion, Gong, Intercom) to drive efficiency and automation in close alignment with the LR Marketing & Sales CoE and according to the WK RevOps guidelines. Support leadership on initiatives such as (cross country) pricing strategy, territory expansion, and partner channel development. What We’re Looking For Experience: 5–8 years in Sales Operations, Revenue Operations, or Strategy within a large complex corporate environment Technical Skills: Strong analytical capabilities and proficiency with CRM systems such as salesforce, HubSpot or Attio, and common BI tools such as Looker, Tableau. Process Expertise: Proven ability to design, implement, and optimize GTM processes and reporting frameworks. Detail-Oriented: Exceptional attention to detail and confidence in data-driven decision-making. Communication: Excellent stakeholder management skills—you can simplify complexity and communicate clearly with sales and leadership teams. Mindset: A proactive self-starter who thrives in fast-paced environments, takes ownership, and brings structure to ambiguity. Language: Native or fluent English proficiency. Nice to have Understanding of Wolters Kluwer sales operations and/or Experience supporting high-velocity B2B sales teams in legal tech. Working together This is a hybrid and/or remote role, you colleagues at WK Libra or at Wolters Kluwer, are throughout Europe but you can a connect and collaborating with your colleagues in person in the local office. Location Poland, Romania, Germany, Netherlands or Belgium. What We Offer This is a high-impact role where you’ll build the foundation of our go-to-market strategy, work directly with leadership, and influence growth. Join a culture that values ownership, precision, and learning—while enjoying competitive compensation and the chance to scale a fast growing AI proposition with Wolter Kluwer, with a startup mentality. For any questions, please feel free to contact the recruiter Claudia Funk by email at claudia.funk@wolterskluwer.com or by phone at +31 6 15136211. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Responsibilities

As Sales Operations Manager, you will design, implement, and optimize systems and processes that drive Libra’s go-to-market success. You will manage CRM systems, build forecasting models, and translate sales data into actionable insights.