Sales Operations & Order Fulfillment Manager

at  PALFINGER

At PALFINGER, we have been lifting people and goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world’s leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.
PALFINGER is searching for a Sales Operations & Order Fulfillment Manager to provide accurate demand, planning, analytics, reporting and leadership. We are located at 341 NW 122, Oklahoma City, OK. This position reports to a Director of Regional Sales.

YOUR QUALIFICATIONS

• Clear understanding of core business processes and product technologies, including Sales, Operations and Engineering
• Knowledge of customer base, including specific design builds
• Knowledge and visibility of the chassis industry
• Bachelor’s Degree preferred; plus 5+ years industry related experience and 3+ year’s supervisor experience; equivalent combination of education and experience will be considered.
• Previous project management experience is an asset.
• Attention to detail, and aptitude for statistics.
• Proficient in Microsoft Office products

• Responsible for managing the flow, tracking, and reporting on the Aerial Work Platform sales portfolio from cradle to grave, including communications with internal stakeholders and customers.
• Effectively support and lead the team of quote administrators who are responsible for managing the quote queries via CRM, order entry, finished goods inventory & deliveries
• Compile monthly (WSC), quarterly and annually (SOP) demand forecasts together with the commercial team.
• Communicate with cross-functional teams. i.e., Sales, Operations, Supply chain, Finance, Customer Service and Rental Dept. to facilitate proper production planning and delivery schedules.
• Coordinate with customers regarding chassis ETA’s as well as provide forecast and planning for Palfinger supplied chassis.
• Communicate finished unit completion dates to both internal & external stakeholders through monthly open order report.
• Facilitate and support onsite customer visits.