COMPANY OVERVIEW

Escarpment Laboratories (based in Guelph, Ontario) is a developer, manufacturer, and distributor of yeast and related products for the beer industry.
At Escarpment Laboratories, we believe in precision in yeast and passion in craft. We are focused on growing yeast that our customers can trust. Along the way, we help our customers grow their knowledge and become fermentation experts. We listen to our customers’ challenges and collaborate with them to solve problems.

REQUIREMENTS

• Bachelor’s degree or College Diploma in Business, Brewing, or related field.
• Prior experience in sales, customer service, operations, or demand planning roles preferred.
• Bilingualism (French/English) is a strong asset.
• Project Management or Product Management training is an asset.
• Technological proficiency (GoogleSuite, Slack, Notion, programming knowledge, experience using AI tools) is an asset.
• Previous experience in cross-functional projects is desirable.
• Strong ability to build and maintain relationships with clients, especially in the brewing industry.
• Understanding of fermentation science and brewery operations, and beer fermentation troubleshooting (asset).
• Exceptional communication skills: concise, organized, and responsive in fast-paced environments.
• Strong organizational and multitasking skills, with attention to accuracy and detail.
• Analytical mindset, capable of interpreting sales and demand data to inform decision-making.
• Familiarity with CRM/ERP systems (We use NetSuite).
• Proactive and collaborative approach to problem-solving.
• Ability to balance customer service excellence with operational efficiency.
  We pride ourselves on being a great place to work, offering competitive compensation, paid sick leave, a healthcare spending account, and industry education and collaboration opportunities. We also insist on a healthy work/life balance. The anticipated salary range for this position is $50,000 - $63,000 per year, depending on experience. This is not a remote position.