Sales Operations Program Manager - Planning & Communications at Microsoft

, , United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

203600.0

Posted On

06 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Project Management, Business Communications, Microsoft 365, Organizational Skills, Attention to Detail, Executive Communication, Process Improvement, Change Management, Collaboration, Content Creation, Stakeholder Management, Cross-Functional Projects, Feedback Synthesis, Onboarding, Communication Strategy, Analytical Skills

Industry

Software Development

Description

Overview Americas Business & Sales Operations (BSO) Sales Operations Program Manager –Content & Communications Do you have a desire to coordinate the planning activities across multiple workstreams, while also leading the communication strategy and execution for an organization? Do you enjoy creating, editing, and refining executive communications? How about taking on the role of project management, collaborating across teams, and orchestrating landings? If so, Americas Business & Sales Operations (BSO) is looking for you. BSO is the center of excellence for cross-business execution, operations planning, and sales operations, driving business impact and growth across the Americas. We are seeking a Sales Operations Program Manager – Planning & Communication with a passion for orchestrating our planning cycle, landing complex initiatives, and designing and editing communications. This role is pivotal in ensuring the clarity, consistency, and impact of our messaging, while managing projects that enable operational excellence and transformation. The Americas BSO team thrives on a culture of collaboration, innovation, and operational excellence. We value clear communication, proactive problem-solving, and a growth mindset. You will play a critical role in shaping how our team delivers value and drives impact across the Americas. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. Responsibilities Lead the overall sales operations planning process, including timeline management, blocker escalations, stakeholder communications, and post mortem actions. Develop the overall strategy for BSO content and communications plan with audience and workstream lifecycle in mind, leveraging Copilot in creation and editing. Design and assist BSO leadership with executive communications. Collaborate with subject matter experts to draft, review, and refine communications for newsletters, executive updates, project summaries, and field enablement materials, ensuring messaging is clear, concise, consistent, and on brand. Implement feedback from stakeholders to continuously improve the quality and effectiveness of communications. Serve as a Copilot champion to educate team members on best practices. Lead and coordinate cross-functional projects from initiation through delivery, including gathering requirements from stakeholders, maintaining project plans, tracking milestones, driving actions, and managing risks. Lead BSO onboarding, working with workstream leads to create and present content. Gather and synthesize feedback to inform continuous improvement of processes and communications. Other Embody our Culture and Values Qualifications Required/Minimum Qualifications Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 8+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field OR equivalent experience. Preferred Qualifications 3+ years of experience in project management, program coordination, or business/sales operations. 3+ years demonstrated expertise in business communications. Proficiency with Microsoft 365 tools (Word, PowerPoint, Excel, Teams). Stellar organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Effective written and verbal communication skills. Experience with executive communication skills and interaction and landing large projects across different roles. Project Management Professional (PMP), Organizational Change Management (Prosci) or similar certification. Experience supporting sales operations, business enablement teams, or product marketing. Familiarity with Microsoft’s sales processes, tools, and branding standards. Experience with internal communications platforms (e.g., Viva Amplify, SharePoint, Salesforce, Smartsheet, HubSpot). Ability to drive process improvement and change management initiatives. Sales Operations IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

Lead the sales operations planning process and develop the content and communications strategy for the BSO team. Collaborate with stakeholders to ensure clear and effective messaging while managing cross-functional projects.